Corporate Communications Manager

Responsibilities

• Own litigation and regulatory communications end-to-end. You'll develop proactive and reactive communications strategies for litigation, regulatory and legal risk matters — anticipating how matters may evolve in the press, preparing leadership for likely lines of questioning, and ensuring Zillow speaks with consistency and confidence. Your work product is polished and precise, and you exercise sound judgment, carry strategy through to execution, and independently develop work that is ready for senior executive review.
• Lead communications that support Zillow's public policy priorities. You'll partner with Government Relations and Public Affairs to develop communications plans that align with Zillow's business objectives and its federal, state and local policy goals. You'll shape messaging for policymakers, regulators and other government stakeholders, and amplify Zillow's pro-consumer advocacy through media, events, thought leadership and owned content.
• Serve as a trusted strategic partner to Legal and the C-suite. You'll operate in rooms with Legal leadership, outside counsel and C-suite executives, and influence decision-making and escalate needs to leadership with speed and clarity. You'll translate complex legal and policy situations into clear communications positions, proactively flag communications risks, and regularly present solutions alongside the problems you identify.
• Manage media relationships in a specialized, high-stakes context. You'll build and maintain relationships with journalists who cover legal, regulatory, policy and real estate industry beats — proactively shaping narratives where possible and responding with speed and precision when inquiries arrive. You understand how to work within legal constraints while still being an effective, credible media partner.
• Craft clear, compelling content. You'll write and edit statements, Q&As, press releases, op-eds, speeches, briefing materials and social content, making sure everything we say is accurate, timely, and aligned with Zillow's brand, business objectives and policy goals.
• Drive cross-functional projects with rigor and clarity. You'll lead workstreams across Legal, Communications, Government Relations and Investor Relations — defining objectives, building workback plans, and establishing RACI frameworks that keep complex, fast-moving matters organized. You anticipate the questions your stakeholders haven't thought to ask yet and show up with answers.
• Support crisis communications and protect Zillow's reputation. You'll help coordinate messaging across Legal, product, customer care, investor relations and other key teams during high-stakes situations, and evaluate legal and policy developments for potential reputation risks.
• Monitor, adapt, and apply. You'll track legal, regulatory, policy and media developments that could affect Zillow, bring relevant intelligence back to the team, and quickly integrate lessons into how you work.
• Represent Comms in cross-functional forums. You'll carry the Communications team's perspective into legal strategy discussions, stakeholder planning meetings and executive briefings — advocating for communications interests and helping other functions understand what's at stake from a public narrative standpoint.

Requirements

• Bachelor's degree and 6–9 years of communications experience, with significant focus on media relations
• Demonstrated experience managing sensitive, high-stakes communications in a legal, litigation, regulatory or crisis context (in-house, agency, or law firm communications)
• Proven ability to work directly with and influence senior leadership and legal counsel
• Track record of owning complex cross-functional projects with minimal oversight
• Outstanding written and verbal communication skills, with a portfolio that may include statements, op-eds, speeches, press releases and social content, and familiarity with AP style
• Willingness to travel up to 25% and occasionally work outside standard hours for business or crisis needs; proficient with key communications and AI tools

Preferred

• In-house experience at a publicly traded company, and familiarity with public company reporting standards and disclosures
• Familiarity with securities litigation, class action or regulatory enforcement communications
• Experience working alongside outside counsel and understanding the communications boundaries litigation counsel establishes
• Experience working with federal, state or local government agencies, or in communications for a government agency or elected official; understanding of regulatory processes
• Knowledge of U.S. public policy issues affecting tech and housing
• Background in real estate, technology or financial services
• Advanced degree