Copy of On-the-Ground-Specialist (Contractor) - Caper Deployments
Allentown, PA (Hybrid)
Posted 6 weeks ago
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Job Description
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart is seeking a reliable and execution-focused On-the-Ground Specialist to support Caper Cart deployments across retail partners. This role is critical in enabling scalable, high-quality launches by providing in-store support for testing, training reinforcement, and launch execution. The On-the-Ground Specialist Specialist works closely with Implementation and Operations teams to ensure carts are fully functional, store teams are supported, and launches are set up for success. This role is designed to provide local, in-market support for deployment execution, complementing the Implementation team’s focus on site visits and training.
About the Job
In-Store Execution Support
- Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
- Assist with cart setup, staging, and validation to ensure readiness for customer use
- Execute key in-store tasks aligned to deployment timelines and checklists
Launch & Post-Launch Support
- Provide on-site support during launch to troubleshoot issues in real time
- Assist customers and store teams with Caper Cart usage as needed
- Reinforce best practices to drive early adoption and smooth customer experience
Training Reinforcement
- Support Implementation team by reinforcing training with store associates
- Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
- Assist with “train-the-trainer” execution where applicable
Operational Excellence
- Maintain cart readiness, including charging, cleanliness, and proper placement
- Identify and escalate issues related to hardware, software, or store operations
- Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement
Cross-Functional Collaboration
- Partner with Implementation Managers and Ops Leads to execute deployment plans
- Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
- Adapt to evolving deployment strategies and support continuous improvement efforts
About You
Minimum Qualifications
- You are hands-on, detail-oriented, and thrive in fast-paced environments
- You are comfortable working independently while staying aligned with a broader team
- You enjoy working directly with store teams and customers to solve problems
- You take ownership of your work and contribute to successful, high-quality launches
- Experience in retail, field operations, or customer-facing roles
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced, in-store environment
- Comfortable with light technical troubleshooting and learning new tools
- Ability to travel in-market (within 2.5 hours) regularly
- Flexibility to travel out-of market (within U.S.) up to 40% of the time
Preferred Qualifications
- Experience supporting retail technology or in-store deployments
- Familiarity with training or onboarding store teams
- Prior experience in contractor or field-based roles
Hourly Rate- $40-$46/hour
Instacart
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
