Coordinator, Outreach Services at The New York Public Library | Manhattan, NY | $55K/yr – $58K/yr

The New York Public Library

Coordinator, Outreach Services

Manhattan, NY (Hybrid)

$55K/yr – $58K/yrFull time

Posted 2 months ago

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Job Description

Overview
The Outreach Services department at The New York Public Library (NYPL) aims to increase awareness of NYPL and its offerings across the Bronx, Manhattan and Staten Island, with special focus placed on reaching vulnerable populations. Reporting to the Manager of Outreach Services, the Coordinator, Outreach Services supports development and implementation of innovative outreach and programming for adults across NYPL branches targeting hard to reach communities.

The team supports NYPL’s mission to engage with diverse audiences with a focus on supporting older adults, low-income communities, immigrants and asylum seekers, people experiencing homelessness, and people with disabilities. The department also supports NYPL’s goal of connecting with readers citywide to foster a love of reading.

We are looking for someone we can count on to:

Own:

Responding to and attending community outreach requests from the public and internal departments, including providing support to the Bookmobiles as necessary
Internal communication with branches and other central teams
Administrative support to the Outreach Services & Engagement team, including but not limited to: coordinating schedules and meetings, tracking metrics and compiling reports, supporting program production, promotion, and facilitation, and more

Teach:

Outreach best practices, including tools and tactics as well as metric tracking, to branch staff
Initiative or project specific guidelines

Learn:

Partnership management with both city-agencies and local community based organizations
Large-scale initiative planning and execution

Improve:

Internal tracking and data organization, including partnership contacts and inventory management
Strategic alignment across team’s projects

Some expectations for this role are that within:

1 month, this person will:

Understand the reach, scope, and workflows of the New York Public Library, including branches, internal departments, policies, and more
Be knowledgeable about Reading and Engagement goals and objectives, and how they support NYPL’s organizational goals
Familiarize themselves with current NYPL Outreach Guidelines and relevant documents
Incorporate DEIA principles into all work

3 months, this person will:

Maintain outreach request organization, including responding to community organizations and connecting them to the relevant department or branch
Conduct regular outreach with existing and new partners, as well as supporting the Bookmobiles whenever necessary
Use core internal tools and applications such as Drupal, Lair, and Workday

6 months and beyond, this person will:

Establish strong working relationships with internal and external stakeholders
Assist with the development and implementation of core outreach initiatives
Collect and assess program data for impact measurement; report metrics to the Manager, Outreach Services and Associate Director, Outreach Services & Engagement,to inform strategic planning

Responsibilities:

Reporting to the Manager, Outreach Services, the Coordinator, Outreach Services will:

Maintain up-to-date information, guidelines, and other resources for branch staff on Lair and other online platforms. Coordinate scheduling, assist in creating and conducting training and curricula for branch staff related to outreach.
Coordinate data management, tracking metrics, and assist in regularly monitoring outreach initiatives, programs and services.
Coordinate community outreach requests from NYPL library locations and external partners. Attend scheduled outreach events, including planning and setting-up equipment. Support production, promotion, and facilitation of specific programs as required.
Provide clear information about NYPL services and programs to both internal and external stakeholders
Assist in the overall planning and development of key initiatives, services, and programs.
Help identify opportunities for outreach, programs and collaborations based on research into current trends and innovations, staff training needs, and compatibility with NYPL’s strategic objectives.
Help to develop, maintain and coordinate community partnerships that align with the Library’s DEIA mission, that encourage sustainable and innovative collaborations while contributing to outreach priorities helping to connect target communities with NYPL services.
Support Bookmobile service on special occasions as needed.
Perform related duties and work on special projects as required.

Required Education, Experience & Skills

Required Education & Certifications

Bachelor’s Degree required

Required Experience

At least 1 year of community outreach, engagement or administrative experience in a large library or non-profit setting

Required Skills

Fluency in English and at least one additional language required (Chinese, French or Spanish preferred)
Highly collaborative, creative, flexible, and organized person who is dedicated to community engagement principles
High level of initiative in effective community outreach and public programs development and delivery
Strong project development and coordination abilities
Excellent research skills and a strong sense of organization
Excellent interpersonal skills including the ability to collaborate, communicate ideas, generate support, negotiate and resolve conflict
Basic understanding of graphic design
Excellent verbal and written communication skills including the ability to produce quality documents, reports and communications in a variety of formats for both internal and external audiences
Commitment to diversity, inclusion and providing high quality public service

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive

Work Environment

Public library setting
Outdoor settings conducting outreach

Physical Duties

Lifting up to 35 lbs. required
Traveling within NYC

Pre-Placement Physical Required?

Union/Non Union

Non-Union

FLSA Status

Non-Exempt

Schedule

35 hours per week
Hybrid schedule; 4 days in office, 1 day remote
Monday to Friday 9am-5pm; evening and weekend hours required as needed

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public LibrarySalary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

About The New York Public Library

The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.