Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Coordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways and special events
• Build, test and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launch
• Coordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reporting
• Create and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentation
• Develop and proofread guest-facing promotional messaging, signage, internal communications, and employee talking points
• Provide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriate

Benefits

• - $7 Daily Employee Parking