Responsibilities

• Develop and own the content strategy and editorial plan for North America, aligned with Aircall’s global narrative and regional growth priorities.
• Build Aircall’s relevance in the AI voice agent category by identifying important conversations, audience questions, emerging themes, and timely content opportunities.
• Create and publish content across editorial, video, organic social, customer storytelling, executive thought leadership, and campaign formats.
• Own the regional organic social calendar and day-to-day channel execution, including copy, creative coordination, publishing, and audience engagement.
• Develop repeatable video formats and manage production from concept and scripting through editing and distribution.
• Turn product launches, customer insights, events, research, and internal expertise into compelling regional content.
• Adapt global narratives and campaign assets for the North American market while identifying where original regional content is required.
• Build relationships with internal experts, customers, partners, and industry voices who can strengthen Aircall’s authority and reach.
• Repurpose high-value ideas across formats and channels to extend their relevance and performance.
• Use AI-supported workflows for research, ideation, drafting, editing, versioning, production, and distribution while maintaining a clear editorial point of view and quality bar.

Requirements

• 5+ years of experience in content strategy, content marketing, editorial, video, social media, or a related role.
• B2B SaaS experience is required; experience with AI, communications, customer experience, or sales technology is a strong plus.
• Deep hands-on strength in at least one content discipline—writing and editing, video production and editing, organic social, or AI-enabled content operations—with the ability to contribute across the others.
• A portfolio demonstrating original thinking and strong execution across relevant content formats.
• Experience translating technical or complex topics into clear, engaging content for business audiences.
• Strong editorial judgment and an instinct for identifying topics that can build category relevance.
• Experience owning content calendars and delivering consistently in a fast-moving environment.
• Practical experience using generative AI and automation to improve content quality, speed, repurposing, or distribution.
• Strong understanding of organic distribution and how content earns attention across social, search, video, and owned channels.
• Ability to work independently while collaborating effectively across creative, product, regional, and go-to-market teams.