Content Operations & Production Assistant

Responsibilities

• 1. Social Media Publishing & Scheduling Manage daily publishing and scheduling across social media accounts, including Instagram, TikTok, Snapchat, Facebook, and YouTube. Ensure content is posted accurately and on time across all platforms. Prepare and review captions, thumbnails, tags, collaborator invitations, and other publishing details. Maintain and update content calendars across four brands. Coordinate with editors and team members to ensure content is ready for publication. Monitor published posts and troubleshoot any publishing issues. Ensure sponsored content is published according to campaign requirements and deadlines.
• 2. Community Management & Engagement Manage daily community engagement across four social media brands. Proactively comment on relevant posts from creators, brands, and other accounts to increase visibility and engagement. Respond to comments on content in each brand's established voice. Identify trending conversations and opportunities for meaningful engagement. Monitor audience feedback and flag notable comments, questions, or concerns. Help strengthen relationships with online communities through consistent, thoughtful engagement.
• 3. Content Production & Filming Assist with on-the-street filming and interviews throughout New York City. Support interviewers and production teams with equipment setup, audio checks, and filming logistics. Help identify and approach potential interview subjects when needed. Coordinate filming schedules, locations, and production needs. Assist with organizing, labeling, and uploading raw footage after shoots. Help troubleshoot basic production issues to ensure filming runs smoothly. Provide general hands-on support during shoots and special productions.
• 4. Reporting, Analytics & Administrative Support Collect, organize, and maintain social media performance data across all accounts. Track key metrics including views, engagement, follower growth, and content performance. Prepare regular performance reports and summaries for internal use, brand partners, and sponsors. Compile statistics and insights for sponsorship proposals, campaign recaps, and business presentations. Maintain accurate spreadsheets, trackers, and reporting documents. Assist with general administrative tasks and special projects as needed.
• 5. Communication & Project Coordination Help coordinate communication between internal team members, freelancers, interviewers, editors, and external partners. Serve as a point of contact to ensure projects and deliverables move forward efficiently. Follow up on outstanding tasks, deadlines, and requests to ensure nothing falls through the cracks. Assist with scheduling shoots, meetings, and other production-related activities. Track project progress and proactively flag delays or issues. Help ensure all parties have the information, assets, and resources needed to complete their work. Support day-to-day coordination across multiple brands and business initiatives.

Requirements

• Strong familiarity with Instagram, TikTok, Facebook, and short-form video content.
• Excellent organizational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple projects, deadlines, and responsibilities simultaneously.
• Proactive, dependable, and comfortable working independently.
• Comfortable working on the streets of NYC and interacting with people.
• Proficiency with Google Workspace, including Google Sheets, Docs, and Drive.
• Willingness to learn new tools, systems, and workflows.
• Ability to work full-time in person in New York City.

Preferred

• Previous experience in social media management, content production, or a related role.
• Experience managing or publishing content across multiple social media accounts.
• Familiarity with social media analytics and reporting.
• Basic knowledge of video production equipment and filming techniques.
• Experience coordinating projects or working with creative teams.
• Familiarity with content scheduling and project management tools.