Responsibilities

• Serve as a trusted strategic advisor to senior leadership, providing expert counsel on content strategies, messaging, and best practices to advance business goals.
• Lead the development and execution of initiatives to enhance the clarity, accessibility, and impact of business content for diverse audiences, including both human and digital consumers.
• Promote the adoption of AI-powered tools for content creation, analytics, and audience engagement, oversee upskilling to maximize benefits while maintaining human‑in‑the‑loop standards and auditability.
• Design and maintain an atomized content model and reusable component library (templates, snippets, structured authoring) to enable rapid updates, personalization, and multi‑channel delivery.
• Operationalize agentic workflows with human‑in‑the‑loop review, model evaluation, and audit trails to safely automate drafting, QA, and distribution.
• Own metadata and taxonomy governance to ensure content is structured, discoverable, compliant, and machine‑readable across channels and systems.
• Establish and monitor key performance indicators to assess content effectiveness, leveraging insights to continuously refine strategies and maximize engagement.
• Inspire, mentor, and manage a high‑performing content author team, fostering a culture of collaboration, innovation, and inclusion.
• Oversee the creation, maintenance, and governance of documentation and knowledge management resources to support organizational objectives.
• Ensure rigorous compliance with regulatory, legal, and audit requirements, as well as adherence to internal standards for writing, publishing, and brand voice.
• Champion a culture of continuous improvement by integrating industry best practices, emerging technologies, and innovative approaches into all aspects of content.

Requirements

• 7+ years of communications experience; bachelor’s degree in communications, journalism or public relations
• Demonstrated ability to develop and execute comprehensive content strategies that effectively engage and influence key audiences.
• Superior writing, editing, and verbal communication skills, with a keen eye for detail and a talent for visual storytelling.
• Proven track record of delivering high-quality, accurate content under tight deadlines.
• Exceptional interpersonal and relationship-building skills, with the ability to collaborate effectively across all levels of the organization and with external stakeholders.
• Outstanding organizational and project management abilities, with experience overseeing multiple high-priority initiatives in a dynamic, fast-paced environment.
• Self-motivated, adaptable, and able to thrive in a rapidly changing landscape.
• Strong analytical and strategic thinking skills, with a proactive approach to problem-solving and decision-making.
• Creative mindset with a passion for innovation and continuous improvement in content creation tactics and channels.
• Exemplary judgment, resourcefulness, and a commitment to upholding the highest standards of integrity and professionalism.

Preferred

• Hands‑on experience designing or using AI / agentic workflows with clear guardrails, prompt standards, and evaluation.

Benefits

• comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more