Responsibilities

• Author, review, and publish product descriptions, titles, attributes, and digital copy for eCommerce channels.
• Audit live site content to identify gaps, errors, and inconsistencies; manage correction workflows to resolution.
• Enforce content style guides, brand voice, and SEO best practices across all product categories.
• Coordinate with Merchandising, Marketing, and Vendors to gather and validate content inputs.
• Manage content intake workflows—tracking requests, priorities, and delivery timelines across multiple stakeholders.
• Maintain and update content in PIM (Product Information Management) systems, CMS platforms, and internal databases.
• Identify process bottlenecks and recommend improvements to increase throughput and reduce error rates.
• Build and maintain content templates, checklists, and SOPs to scale consistent output.
• Track content completeness, publish rates, and quality KPIs; report findings to leadership on a regular cadence.
• Partner with analytics teams to connect content attributes to site performance metrics (conversion, bounce rate, search rank).

Requirements

• 2–4 years of experience in content operations, digital merchandising, eCommerce, or a related field
• Demonstrated experience working within a CMS, PIM, or DAM platform (e.g., Apptentive, Salsify, Contentful, Drupal)
• Strong written communication skills with an eye for detail, grammar, and brand consistency
• Proficiency in Excel or Google Sheets for tracking, reporting, and data validation
• Ability to manage multiple priorities and meet deadlines in a high-volume, fast-moving environment.

Preferred

• Experience with SEO principles and keyword optimization for product content
• Familiarity with A/B testing or content performance analysis tools
• Exposure to workflow management tools such as Asana, Jira, or Monday.com
• Background in retail, home improvement, or hard-surface flooring categories
• Bachelor’s degree in Marketing, Communications, English, Business, or a related field.

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including:
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1