Responsibilities

• Lead the charge as the primary creator, authoring content in both written and video formats.
• Develop and refine customer training content. Collaborate effectively with additional resources as required.
• Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives.
• Proactively seek and integrate feedback from stakeholders to continually enhance content quality.
• Meet with Customer end users in person and virtually to determine needs (scope) of custom training content.
• Assist in creating content tailored to employees and internal training needs.
• Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy.
• Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials.
• Contribute to creating email templates and campaigns, ensuring precision, accuracy, and clarity in all content.
• Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward.

Requirements

• Bachelor’s degree in business, marketing, or digital technologies required or equivalent work experience.
• 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects.
• Strong writing and editorial skills, crafting content that resonates with diverse audiences.
• Proficient in leveraging narratives and storytelling to build customer loyalty and awareness.
• Demonstrated project management prowess, ensuring smooth content creation processes.
• Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships.
• Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms
• Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more.
• Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments.