Responsibilities

• Manage a large and growing library of IVR audio prompts across multiple languages
• Coordinate localization efforts, including scheduling, delivery, and version control of audio files
• Perform quality assurance on localized content, including linguistic accuracy, pronunciation, diacritics, spelling, and consistency
• Edit and post-process audio files to ensure they meet technical and quality standards
• Manage relationships with voice talent and localization vendors
• Ensure timely delivery of audio assets to support IVR releases and updates
• Collaborate with IVR Engineers and Architects to align audio content with technical requirements
• Contribute to IVR dialogue design and content structure
• Maintain documentation, naming conventions, and cataloging standards for audio assets

Requirements

• Strong background in linguistics, localization, content management, or a related field
• Excellent attention to detail, particularly regarding spelling, grammar, and diacritics
• Experience managing large volumes of content or media assets
• Strong communication and coordination skills
• Experience working with Microsoft Office tools
• Ability and flexibility to attend calls across different time zones

Preferred

• Fluency in one or more non-English languages
• Experience with IVR systems or IVR dialogue design
• Audio editing and post-processing experience
• Copy editing or editorial background
• Experience with library science, cataloging, or structured content management
• Prior experience working with localization or voice production vendors

Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.