Responsibilities

• DTC Content Strategy & Copyediting: Perform meticulous copyediting and proofreading on DTC web assets to guarantee intuitive user flows, accessible consumer messaging, flawless grammar, and alignment with consumer brand guidelines.
• Workflow Project Management: Project manage end-to-end content workflows and timelines to eliminate bottlenecks, ensure cross-functional alignment, and keep content continuously moving through regulatory and digital production pipelines.
• Veeva & MLR Workflow Management: Manage full-lifecycle digital copy submissions, tactic routing, and approval workflows in Veeva Vault (or equivalent promo-mats platforms), aligning delivery timelines with DTC Brand Teams.
• Live Review Facilitation: Attend and facilitate live MLR review sessions, tracking feedback, annotations, and required editorial adjustments in real-time.
• Design & Editorial Alignment : Partner closely with visual designers and content creators immediately following review sessions to execute required regulatory and consumer-focused revisions accurately.
• Regulatory Guidelines & Governance: Document and maintain continuous operational guidelines based on reviewer feedback (e.g., restricted consumer terms, claim substantiation, framing rules).
• Content Verification & UAT: Assist with content verification during User Acceptance Testing (UAT) to confirm live DTC web deployments precisely match MLR-approved copy, disclaimers, and ISI elements.
• Process Improvement: Evaluate cross-team handoffs and tool usages to develop streamlined content operations and faster submission turnarounds.

Requirements

• Bachelor's degree in English, Journalism, Communications, Marketing, Healthcare Communications, or a related discipline.
• 10+ years of professional experience in digital content strategy, copyediting, or content operations, with a strong background in Direct-to-Consumer (DTC) digital properties within the pharmaceutical, biotech, or healthcare sectors.
• Demonstrated experience developing and refining web content designed specifically for consumer/patient health literacy and engagement.
• Proven expertise in line-editing, copyediting, proofreading, and technical grammar verification for consumer-facing digital experiences.
• Extensive hands-on experience managing digital content through Veeva Vault Promomats (or similar commercial MLR review software like Zinc or Pepper).
• Proven track record participating in and managing live MLR/PMRC review sessions and translating regulatory feedback into actionable edits.
• Professional verbal and written English communication skills. Advanced mastery of grammar, syntax, punctuation, and consumer style mechanics. Ability to articulate complex editorial and design decisions clearly to non-design executives, engineering leads, and business stakeholders.
• 10+ years of digital content strategy, DTC copywriting/editing, or MLR content operations in pharma/healthcare.
• Proven background framing copy for Direct-to-Consumer (DTC) healthcare websites and digital platforms.
• Exceptional proficiency in English grammar, punctuation, usage, and style consistency across digital web properties.

Preferred

• Background in formal copyediting or editorial quality assurance frameworks for consumer healthcare.
• Experience working within enterprise Content Management Systems (CMS).
• Familiarity with User Acceptance Testing (UAT) processes for DTC web copy verification.

Benefits

• competitive benefits.