Content Governance Manager

Responsibilities

• Lead and manage PSST/LRC review processes for an assigned portfolio of Endoscopy content assets, coordinating submission readiness, review priorities, timelines, rework and escalations while respecting designated functional approval authorities.
• Serve as the primary consultative review-process partner for assigned content owners, providing proactive guidance throughout content development, submission, review and approval to improve quality and reduce avoidable rework.
• Coordinate with Regulatory, Medical, Clinical, Compliance, Legal, Quality and other relevant stakeholders to facilitate reviews, resolve issues and align expectations.
• Perform and coordinate submission-readiness and quality checks, including proofreading, documentation validation, reference verification and procedural compliance confirmation.
• Partner with the Content Operations & Governance Manager to balance submission volume, maintain consistent practices and provide cross-coverage across assigned portfolios.
• Lead the development, maintenance, interpretation and communication of content governance frameworks, SOPs and review standards, in partnership with appropriate policy and approval owners; coordinate implementation of changes.
• Partner with cross-functional stakeholders to identify governance risks, address process gaps and support consistent application of requirements, serving as a subject matter expert for content owners.
• Lead governance-related audit readiness, maintaining appropriate review documentation, controls and compliance evidence; support Claims Matrices, Regulatory MDR processes and related initiatives as needed.
• Develop and deliver content owner onboarding, training and ongoing support on PSST/LRC requirements, governance standards, content quality and review best practices; identify knowledge gaps and improve submission readiness.
• Lead improvements to review quality, governance adherence, stakeholder collaboration and cycle effectiveness, using metrics such as submission quality, review cycle time, rework and compliance effectiveness to inform content owners and division leaders.

Requirements

• Bachelor's degree in English, Communications, Marketing, Business or a related field.
• A minimum of 5 years of B2B communications, content governance or related experience in highly regulated industries (medical device, pharmaceutical, healthcare capital or healthcare IT).
• Demonstrated experience partnering with Regulatory, Clinical, Medical, Compliance and Legal stakeholders.
• Experience managing content review processes, cross-functional workflows and multiple concurrent priorities.
• Proven success in project planning, execution and timeline management.
• Strong collaboration, influencing, problem-solving and stakeholder management skills.
• Exceptional attention to detail and ability to balance submission quality, compliance requirements and business timelines.

Preferred

• Experience supporting global content governance processes.
• Experience leading audit readiness or compliance documentation initiatives.
• Familiarity with digital content review platforms and workflow management systems.
• Experience supporting omnichannel marketing or commercial content operations.
• Experience improving regulated content review processes.