Responsibilities

• Driving a portfolio of member campaigns from intake through readout — scoping, timelines, partner coordination, and momentum — spanning onboarding, clinical outreach, quality measures, plan comprehension, and digital adoption
• Turning incoming requests into complete briefs, with scoping docs that capture content and tech requirements so partners aren't guessing
• Shaping new campaigns from a blank page alongside engagement strategy and service design : journey, channel mix, sequence, and ask
• Building campaigns we can learn from — a holdout or variant where feasible, a hypothesis written down before launch, and a readout that shows whether we moved the number
• Partnering with clinical, quality, product, and tech teams to turn program goals into campaigns that drive action
• Owning the QA standard by channel and running the launch health check — volumes, replies, and errors — before handing off to ongoing monitoring
• Putting contact governance into practice: suppression rules applied, contact history respected, competing asks sequenced rather than stacked
• Keeping automated campaigns honest long after launch : scheduled content refreshes, drift nobody noticed, logic that stopped matching its population
• Keeping status, ownership, and next steps current in Monday.com, with handoffs complete enough that nobody has to re-ask
• Giving day-to-day direction to our Member Engagement Operations Associate on shared campaigns and QA — you're the person they learn the craft from

Requirements

• 3–6 years in project or program management, communications operations, or engagement operations
• Exceptional attention to detail — you catch the wrong date, the broken link, the audience list that's 400 members too big
• Experience supporting health program engagement: getting people to schedule, verify, screen, refill, or complete something that's good for them
• Hands-on experience with testing — you've run or supported an A/B test or holdout, and you know why a result with no control group isn't an answer
• Hands-on in a project management system (Monday.com, Asana, Jira, Smartsheet), configuring views and automations rather than just updating tickets
• Experience designing campaigns or member journeys, not only executing someone else's brief, and comfort using performance data to decide what to change next
• A track record of improving process as a byproduct of the work — the checklist, template, or automation your team still uses after you moved on
• Real interest in AI tools and some hands-on experience. Not expert on day one, but the kind of person who tries the new thing and comes back with a view on it
• Strong writing and communication that turns ambiguity into something people can act on

Preferred

• Professional fluency in Spanish, written and spoken — a meaningful share of our members read and speak Spanish, so it's a real advantage here
• Experience in healthcare, public health, or another regulated environment
• Medicare Advantage or Stars/quality measures experience
• Light technical fluency: SQL, Looker or similar, or no-code/low-code workflow building
• Experience with older adults or other populations where plain language and accessibility really matter

Benefits

• Our Total Rewards package includes:
• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....
• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.