Responsibilities

• Design clear, consistent UI text across flows — labels, error messages, empty states, onboarding, tooltips, and more — in alignment with Splunk's style guide and design system
• Lead information architecture and navigation design for complex product areas, using research to fit user mental models
• Define and maintain cross-product terminology, partnering with product management and product marketing to resolve naming conflicts and drive durable decisions
• Develop content-led guidelines and patterns (e.g. error messaging standards, capitalization, in-product help) that product designers and engineers can apply consistently
• Create and maintain in-product guidance experiences, such as walkthroughs and tours, to support user onboarding and feature adoption
• Collaborate on design system standards to ensure content patterns are compliant and reusable across the portfolio
• Partner with design and research on usability studies and card sorting to validate content and navigation decisions
• Support product designers on projects that lack dedicated content design coverage, providing frameworks and AI-assisted tools to maintain quality at scale

Requirements

• Bachelor's plus 5 years of related experience, or Master's plus 3 years of related experience. Related experience is understood to include content design and UX writing practice
• Prior experience in content design, UX writing, or a closely related field within complex software products
• Previous background with driving cross-functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders

Preferred

• Applied experience with adaptability and resilience in navigating ambiguity, with the ability to effectively articulate the strategic value of the discipline to key stakeholders
• Prior experience with UI text craft: you write clearly, concisely, and with a consistent voice across diverse UI surfaces
• Prior experience thinking structurally about information architecture, taxonomy, and navigation — not just individual strings
• Applied experience working with Figma and design systems; experience with Magnetic or similar enterprise design systems is a plus

Benefits

• U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
• Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.