Responsibilities

• Shape long-term strategy for a portfolio of sophisticated client relationships
• Develop strategies, identify KPIs, and make informed recommendations with client goals and objectives in mind.
• Create, manage, and optimize digital marketing campaigns (Meta, Google Ads, etc)
• Guide clients toward new opportunities with confidence and tact
• Lead high-impact projects: custom consulting engagements, marketing audits, new business proposals
• Build the kind of trust that makes you indispensable to your clients
• Lead a small team of Analysts and Senior Analysts.
• Beyond your portfolio, you’ll help shape where Capacity goes next, leading internal initiatives, mentoring colleagues, and building your voice in the industry through case studies, speaking engagements, and Boot Camp, our annual conference for arts marketers.

Requirements

• 4-6 years of experience in the field, including experience managing others.
• A demonstrated ability to manage ambiguity and navigate complex, evolving client situations with clarity and confidence
• Strong conflict management skills and sound judgment in balancing client and internal priorities
• A track record of driving innovation and identifying new opportunities for client growth
• Comfort operating around senior leadership, both internally and with client stakeholders
• Clear career ambition and a demonstrated interest in growing as a strategic advisor and consultant
• We are a fully remote company with no physical office.
• This job requires a significant amount of time on-camera for internal and external video calls.
• Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of employment Visas at this time.

Benefits

• Time Off & Flexibility
• Four weeks of paid vacation plus at least 14 paid holidays
• A flexible holiday swap so you can honor the days that matter most to you
• Minimum of 6 weeks fully paid, gender-neutral parental leave
• Half-day Fridays all year long to help you recharge and protect your downtime
• Financial Well-Being
• A company-matched 401(k) plan (100% match up to 4%, available immediately)
• $80/month home office stipend
• Pre-tax commuter benefits
• Participation in our Employee Stock Ownership Program (ESOP), allowing you to share in the success you help create