Responsibilities

• Manage compliance case workload using Salesforce workflows
• Utilize a variety of reports to prioritize compliance calls with field sales team leaders
• Own and manage the compliance feedback loop between the client and Smart Circle
• Participate in system enhancement projects, contributing subject-matter expertise during development sessions
• Document findings clearly and accurately for internal reporting and case tracking
• Lead weekly compliance calls, highlighting current trends and opportunities for improvement
• Follow company guidelines and best practices for responsible AI use and data security
• Additional responsibilities may be assigned based on business needs and organizational priorities

Requirements

• Compliance & Investigations: 2–3 years of experience as a Compliance Specialist, with a background in fraud detection, investigations, and process refinement
• Analytical Skills: Strong attention to detail with the ability to analyze data, identify anomalies, and translate findings into clear, actionable reporting
• Systems & Tools: Proficiency with Salesforce or other CRM platforms, Microsoft Excel, and case management/reporting tools; familiarity with data visualization tools such as Tableau preferred
• Communication: Excellent verbal and written communication skills, with the ability to write clear investigation summaries and engage effectively with external partners
• Discretion & Professionalism: Ability to handle sensitive information with sound judgment and confidentiality
• Self-Direction: Self-starter with strong organizational and time management skills, able to prioritize a shifting caseload independently
• Industry Knowledge: Familiarity with independent dealer channels, third-party sales organizations, or compliance requirements within direct sales is a plus
• AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., reconciliation support, reporting, data analysis) to boost accuracy and efficiency, while knowing when a task needs hands-on review

Preferred

• AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., reconciliation support, reporting, data analysis) to boost accuracy and efficiency, while knowing when a task needs hands-on review
• Industry Knowledge: Familiarity with independent dealer channels, third-party sales organizations, or compliance requirements within direct sales is a plus
• Self-Direction: Self-starter with strong organizational and time management skills, able to prioritize a shifting caseload independently
• Discretion & Professionalism: Ability to handle sensitive information with sound judgment and confidentiality
• Communication: Excellent verbal and written communication skills, with the ability to write clear investigation summaries and engage effectively with external partners
• Systems & Tools: Proficiency with Salesforce or other CRM platforms, Microsoft Excel, and case management/reporting tools; familiarity with data visualization tools such as Tableau preferred
• Analytical Skills: Strong attention to detail with the ability to analyze data, identify anomalies, and translate findings into clear, actionable reporting
• Compliance & Investigations: 2–3 years of experience as a Compliance Specialist, with a background in fraud detection, investigations, and process refinement

Benefits

• Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.