Community Specialist (Social Marketing)

Tustin, CA (On-site)

Salary Not AvailableEntry Level3+ years expFull time

Posted 2 days ago

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Job Summary

Own community engagement and monitoring across priority platforms, ensuring on‑brand voice, surface sentiment and trend insights, and inform content and cross‑functional teams.

Manage inbound inquiries, identify high‑quality user content, and coordinate approvals.
Provide regular insights and recommendations to content planning and partnerships.

Job Description

Responsibilities

Monitor comments, replies, mentions, tags, and threads across priority social platforms to stay closely connected to ongoing community conversations.
Engage selectively with audiences to acknowledge, reinforce, or amplify positive and on‑brand interactions.
Participate thoughtfully in relevant off‑page conversations (e.g., creator, partner, or cultural moments) where brand presence adds value.
Uphold consistency in brand voice, tone, and moderation standards across all community interactions.
Surface shifts in sentiment, recurring conversation themes, or potential risks to the Social Marketing team.
Track brand mentions, audience sentiment, recurring topics, and cultural moments across social platforms.
Identify emerging conversations, trends, and audience questions that are relevant to content and community engagement.
Share concise weekly or bi‑weekly summaries of community insights, highlighting notable themes, opportunities, and risks.
Surface actionable feedback that can inform content planning, community initiatives, and cross‑functional teams.
Monitor inbound influencer and creator inquiries across social platforms (comments, DMs, tags, mentions).

Requirements

Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
1-3 years of experience in community management, social engagement, and/or customer service.
Strong understanding of social platform behaviors and community etiquette.
Excellent written communication skills with an ability to adapt to brand voice.
Experience with social listening tools (Sprinklr, Meltwater, Brandwatch, etc.).
Ability to manage high volume, fast-paced engagement environments.
Location: This is an on-site, office-based role in Tustin, CA.

Benefits

100% covered Medical/Dental/Vision insurances for employee AND spouse + dependents!
401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
Generous PTO policy + paid holidays
Life Insurance
Voluntary Life Insurance
Disability Insurance
Critical Illness Coverage
Accident Insurance
Healthcare FSA
Dependent Care FSA

VeSync

Founded in 2011, VeSync was established with the goal of enriching the lives of customers across the globe by providing thoughtfully engineered consumer products designed with convenience, simplicity, practicality and value in mind. Today, Etekcity is now an international brand owner, serving a diverse e-commerce customer base in home improvement, consumer electronics, and outdoor equipment. By offering innovative, feature-rich products infused with the latest cutting edge technology and user-friendly designs, we have made tremendous strides in the e-commerce marketplace since our inception. Innovative thinking, thoughtful practicality and technological sophistication have been paramount to our continued success as a leading e-commerce brand in an extensive range of product categories.Our team is composed of bright, ambitious and creative-minded individuals with an unwavering passion for enriching the lives of those around us in new and exciting ways. While we’re an incredibly industrious bunch, we inspire our team members to be as happy and productive as possible by offering ample opportunities for growth, flexible work schedules and a casual, start-up like work environment where work and fun are not mutually exclusive.With multiple international branches and plans to expand our product outreach to physical storefront retail centers, we’re committed to becoming the world’s premier retailer of home goods and outdoor equipment. Building on better living isn’t just our slogan—it’s our promise to our valued team members too. #BuildingonBetterLiving.

Founded in 2011

Tustin, California, USA

242 employees (68 in marketing)

vesync.com