Community Specialist, Channel Retail

Egg Harbor City, NJ (On-site)

Salary Not AvailableMid Level1+ years expFull time

Posted 3 months ago

Job Summary

Own the in-store brand experience by representing Apple with partners, educating customers, and surfacing feedback to improve the customer journey.

  • In-store Partnerships: Build relationships with partner stores and influence customers even when not in the store.
  • Customer Education: Deliver demos, trainings, and promotions to drive adoption of Apple solutions.
  • Store Operations & Feedback: Maintain merchandising standards, monitor fixtures, and distill insights from visits for cross-team sharing.

Job Description

Responsibilities

  • Represent Apple within multiple partner stores and help customers develop relationships with our brand.
  • Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store.
  • Provide an amazing customer experience by showcasing our products, accessories, and services.
  • Proactively seek opportunities to expand awareness for new and existing customers.
  • Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
  • Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
  • Align with your leader on weekly partner visits.
  • Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution.
  • Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
  • Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.
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Apple

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We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.

Founded in 1976
Cupertino, California, US
169K employees (12,101 in marketing)
80% recommend to a friend
88% CEO approval

Funding

Total Funding
$10.7B
Last Raise
$4.5B
Post IPO Debt, 11 months ago

Funding History

  • May 2025
    Post IPO Debt • $4.5B
  • Jan 2025
    Post IPO Debt • $309K
  • Apr 2021
    Post IPO Equity

Traffic Signals

Monthly Visitors
469.2M
Monthly Google Ads Budget
$3.6M
Traffic Source Mix
Search
42.2%
Direct
44.5%
Referral
10.7%
Social
1.3%
Paid
1.1%

Headcount Trend

Current headcount: ~167.8K

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Community Specialist, Channel Retail

Apple · Egg Harbor City, NJ · On-site