Community and Social Media Specialist

Chicago, IL (On-site)

Salary Not AvailableMid LevelFull time

Posted 2 months ago

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Job Summary

Own and evolve KontrolFreek’s social and community voice, converting real-time gaming moments into engaging, platform-tailored content and loyalty-building interactions across X, Instagram, TikTok, YouTube, and Discord.

  • Own day-to-day social and community output across platforms, aligned to calendar and reactive opportunities.
  • Surface trends and opportunities, collaborating with product, influencer, and regional teams to drive timely activations.

Job Description

Responsibilities

  • Own day-to-day management of KontrolFreek’s core social platforms (X, Instagram, TikTok, YouTube, and support for Discord), ensuring consistent, high‑quality, platform‑native output.
  • Execute against a content calendar while leaving room for timely, reactive posts.
  • Engage directly with our community—responding to comments, replies, and DMs in a way that reflects our brand voice and builds loyalty.
  • Surface recurring questions, themes, or issues to the broader team.
  • Support and grow community spaces (e.g., Discord, FreekNation initiatives), fostering meaningful interaction and feedback loops between players and the brand.
  • Help organize community activations (UGC prompts, “best plays,” setup posts) and ensure they show up on social.
  • Maintain and evolve KontrolFreek’s tone of voice across platforms: competitive, a bit chaotic, but credible and player‑first.
  • Adapt voice to platform and context without losing the core brand personality.
  • Create and contribute to multiple original content pieces per day (short-form video, reactive posts, memes, simple graphics, copywriting), optimized for each platform’s algorithm and audience behavior.
  • Be comfortable being part of the content when needed (POV, voiceover, on-camera moments).

Requirements

  • Proven experience managing social media accounts and/or online communities for a brand, creator, or org—ideally in gaming, esports, or adjacent youth culture.
  • Track record of publishing content that performs (you should be able to show posts or campaigns you’ve run and why they worked).
  • Deep understanding of the attention economy and how brands compete in feeds today.
  • Strong instincts for internet culture, gaming trends, and platform behaviors (especially TikTok, Instagram Reels, X, YouTube Shorts).
  • Comfortable creating short-form video (shooting, basic editing in mobile apps or simple tools).
  • Solid copywriting skills—hooks, captions, replies that feel human and on‑brand.
  • Meme fluency and basic graphic design skills (Canva/Adobe, etc.).
  • Willing and able to be part of the content at times (POV, reactions, voiceover; occasional on-camera appearances).
  • Moves quickly and confidently: you can spot an opportunity and execute content while it’s still relevant.
  • Proactive, not reactive: you don’t wait for briefs; you bring ideas and opportunities to the table.
SteelSeries logo

SteelSeries

4.2 Glassdoor

SteelSeries is a global leader in the gaming and esports industry, which is made up of billions of gamers around the world who all need and want only the best gaming equipment. We make the most award-winning, cutting-edge products to help gamers play like the pros. Esports pros have won the most money using SteelSeries gear. For us it’s all about cutting through all the flash and hype to meet the real needs of gamers. Whether its on a console, PC, or your mobile phone, your path to gaming glory requires the best products from a company that has believed in esports and gaming from the very beginning.From creating the first mechanical gaming keyboard, to the first dedicated gaming headset, to sponsoring the most successful E-Sports teams in history, gaming is in our DNA.

Founded in 2001
Chicago, Illinois, USA
391 employees (106 in marketing)
90% recommend to a friend
96% CEO approval

Traffic Signals

Monthly Visitors
2.8M
Monthly Google Ads Budget
$15.4K
Traffic Source Mix
Search
54.9%
Direct
40%
Referral
3.3%
Social
1.3%
Paid
0.4%

Headcount Trend

Current headcount: ~391

Marketing Team

Marketing Team Size
66 (17% of company)
Median Career Experience
14 years
Median Tenure
5.2 years

Funding

Last Raise
Series Unknown, 14 years ago

Funding History

  • Sep 2012
    Series Unknown

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