Responsibilities

• Maintain a clean, organized, and inviting environment throughout the leasing office, amenities, and tour paths.
• Ensure sensory appeal — lighting, scent, music, and overall atmosphere — align with Gray Residential brand standards.
• Prepare and maintain hospitality items such as beverages, snacks, seasonal décor, and welcome gifts.
• Customize welcome signage and guest experiences for tours and move-ins.
• Conduct regular walks of vacant units to confirm readiness, presentation, and move-in details.
• Plan, coordinate, and host resident social events that reflect community interests and brand personality.
• Identify and create opportunities for residents to connect (clubs, volunteer efforts, group activities).
• Manage event logistics, budgets, and vendor relationships while ensuring high-quality execution.
• Coordinate off-site activities and partnerships with neighborhood businesses and organizations.
• Capture and create lifestyle-focused content for social media, newsletters, and digital platforms.

Requirements

• 1–3 years of experience in hospitality, customer service, events, marketing, leasing, or customer-facing roles preferred.
• Strong interpersonal and communication skills; naturally warm and approachable.
• Creative mindset with an eye for aesthetics, storytelling, and social media engagement.
• Organized and adaptable — able to manage multiple projects and priorities.
• Proficient in Microsoft Office and social media platforms (Instagram, Facebook, TikTok).
• Weekend and evening availability for events or tours as needed.

Preferred

• You thrive in a fast-paced, people-focused environment.
• You anticipate needs and take initiative to create memorable experiences.
• You genuinely enjoy connecting people and building community.
• You bring enthusiasm, style, and a solutions-oriented attitude to every task.

Benefits

• Rent Discounts
• Training opportunities, including membership in the Indiana Apartment Association
• Company-Provided iPhone
• Health, Dental, and Vision insurance
• Paid Long Term Disability and Life Insurance
• 401K with Matching
• 12 Paid Holidays
• Paid Time Off and Sick Time
• Monthly incentives/contests with opportunity to earn an additional 15 days off per year!