Responsibilities

• Complete Start of Care (SOC) documentation in clients’ residences
• Coordinate new client intakes in close collaboration with customer service to ensure the timely initiation of care
• Represent ABC Team Greene at monthly and weekly networking meetings, community and marketing events, and in-service training sessions
• Develop and sustain relationships with discharge planners, case managers, social workers, physicians, and other healthcare professionals by conducting regular visits to these referral sources and assisting them in identifying suitable clients for services
• Conduct routine visits to established referral accounts and make cold calls to potential clients
• Provide detailed information and education to healthcare professionals, facilities, organizations, and consumers regarding the services offered by the company
• Maintain a comprehensive understanding of the community, healthcare facilities, and relevant referral sources connected to Home Care Services
• Participate in budgetary discussions regarding community outreach and marketing, including expenditures, advertising, and new initiatives
• Engage in various marketing logistics, such as event planning, resource table scheduling, collateral coordination, and communicating any order needs to the executive assistant
• Monitor key performance indicators using company metrics and ad hoc reports

Requirements

• A Bachelor’s degree in Business, Communications, Healthcare Administration, or Social Services is preferred; alternatively, a minimum of 1 to 5 years of experience in a B2B or healthcare environment; or a minimum of 1 to 5 years of healthcare experience in a marketing or outreach role within home health, hospice, or a related industry is acceptable
• Travel up to 75% and possession of a valid driver’s license, reliable transportation, and insurance coverage that meets state regulations
• The ability to recognize and respond to customer needs effectively
• Skill in meeting the expectations and requirements of customers and/or referral sources in a timely manner
• Capacity to work independently and manage time effectively without close supervision
• Ability to interface effectively and collaborate with individuals at all organizational levels, along with demonstrated oral and written communication skills
• Aptitude for thinking critically and adapting swiftly to respond to inquiries and various situations from key referral sources
• Physical capability to occasionally lift 30-40 pounds, ascend stairs, compile various types of medical information, operate an automobile safely, and travel independently
• Proficiency in using email, internet applications, Microsoft Word, Excel, and PowerPoint
• Strong attention to detail, a commitment to high-quality work, and the ability to leverage personal strengths while compensating for areas of weakness

Preferred

• Bilingual capabilities are considered a plus

Benefits

• We offer a competitive benefits package which includes medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, position-related education expenses program, client referral program, and more