Responsibilities

• Own the overall health, performance and business value of assigned client communities
• Build strong relationships with client stakeholders and understand their commercial and community objectives
• Develop community strategies aligned with engagement, growth and wider business goals
• Plan campaigns, AMAs, competitions, events and other community initiatives
• Work closely with creative, technical and moderation specialists to deliver community activity
• Monitor community performance and identify opportunities to improve engagement
• Turn community and engagement data into clear, executive-level reports
• Demonstrate the commercial impact and value of community activity to senior client stakeholders
• Manage multiple client accounts and priorities effectively
• Identify potential brand-safety issues and ensure activity remains appropriate for each client

Requirements

• 4+ years' experience in Community Management, Client Services, Account Management or a related client-facing role
• Experience working with enterprise organisations or major consumer brands
• Strong client management and stakeholder communication skills
• Experience developing community strategies and delivering measurable outcomes
• Confidence presenting results and recommendations to senior stakeholders
• The ability to turn engagement data into clear business-impact stories
• Strong understanding of online communities and what drives engagement
• Good judgement around brand safety and reputation
• Experience managing multiple clients, communities or projects simultaneously
• A strategic mindset and the ability to lead outcomes while working with specialist delivery teams

Preferred

• Experience with Discord and Reddit is highly valuable, whether professionally or through hands-on involvement in online communities
• Familiarity with tools such as Notion and Google Workspace, alongside AI platforms such as Claude or Gemini, would also be useful
• Experience within gaming or technology would be an advantage, but strong community and enterprise client-management experience from other sectors is also relevant

Benefits

• £70,000–£95,000 salary depending on experience
• Fully remote working
• Flexible working hours
• Five weeks' holiday
• Private medical insurance for eligible UK and US employees
• Home-office budget after probation
• Work with major brands and large-scale online communities
• Strategic ownership rather than purely day-to-day moderation
• Opportunity to work extensively across Discord and Reddit
• Use community data to influence genuine business decisions