Responsibilities

• Oversee daily operations of a conventional multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents.
• Responsible for understanding property position in the market and monitoring respective competitive properties.
• Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly.
• Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents.
• Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures.
• Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards.
• Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction.
• Oversee interior and exterior renovation projects, engaging the appropriate corporate-level associate when necessary, to ensure timely completion and adherence to budgetary guidelines.
• Ensure compliance with housing regulations
• Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly.

Requirements

• 5–6 years of experience as a Property Manager, specializing in luxury and conventional apartment communities, including mid-rise properties in urban, downtown settings.
• Skilled in assessing operational performance and implementing targeted strategies to enhance efficiency and overall property success.
• Hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills.
• Strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities.
• Proficient with property management software, such as Yardi, as well as Revenue Management software. Strong focus in managing apartment records and financials.
• Excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors.
• Strong organizational skills and attention to detail when managing operations.
• Passionate about delivering top-tier customer service and fostering a positive community for residents.

Benefits

• PTO.
• Full benefits package.
• 401K with dollar for dollar match up to 4%.