Responsibilities

• Run day to day moderation and conversation across Discord, the Steam community hubs, and the Vyrex forum.
• Write and publish patch notes, Steam announcements, devlogs and event posts from developer notes.
• Triage player reports into something the team can act on: reproducible bug reports, tagged feature requests, and a short weekly summary of what players are actually complaining about.
• Plan and run community moments around releases: launch days, playtests, closed betas, Steam Next Fest and seasonal sales.
• Build and keep relationships with streamers, YouTubers and content creators in the space sim and sandbox space. Send keys, handle embargoes, follow up.
• Keep a public knowledge base current: how to host a dedicated server, how to use the Workshop, how to file a crash log.
• Maintain the community calendar and the social posting schedule.
• Recruit, brief and support volunteer moderators as the community grows.
• Report monthly on what moved: sentiment, member counts, wishlist and review trends, and what you would change next.
• Deliverables: Release campaigns. A full community plan shipped on the day each game update ships: announcement copy, patch notes, Discord and social rollout, and the first 48 hours of response handling.

Requirements

• Two or more years running a game or software community, or documented equivalent experience running a large volunteer or hobby community.
• Hands on moderation experience with Discord and with Steam community hubs, including handling a bad day in public.
• Clear, plain written English. You will be writing patch notes that thousands of people read, so we will ask for samples.
• Comfort working directly with developers, in the same channels, without a layer of management in between.
• Availability to overlap with US Mountain Time between 10:00 and 15:00 at least three days per week.
• Able to work as an independent contractor in the United States and to complete a W-9.
• Your own computer and internet connection capable of running and capturing both games.

Preferred

• Familiarity with the genre: Space Engineers, EVE Online, Starsector, Factorio, Astroneer and their communities.
• Steamworks backend experience: announcements, store events, Next Fest and playtest setup.
• Basic image editing for social cards and store capsules.
• Short form video capture and editing for clips and trailers.
• Experience running closed betas or public playtests, including key distribution and NDA handling.
• Light HTML or BBCode for posting to our own forum and site.
• Experience building and running a volunteer moderator team.
• A second language, especially German, Russian or Brazilian Portuguese, which are where a lot of our players are.