Responsibilities

• Develop and maintain a clear governance strategy for content management and community engagement across social channels.
• Establish best practices, processes and guidelines for publishing, engagement, escalation and response management.
• Ensure social activity consistently aligns with the client's North Star, brand strategy and Social Playbook.
• Identify opportunities to improve the effectiveness, consistency and quality of community engagement.
• Act as a subject matter expert on B2B community management, bringing platform and audience expertise to wider social strategy.
• Create and manage a monthly social content calendar, where influence and oversight of the client's wider content planning allows.
• Recommend appropriate frequency, timing and channel distribution for social content based on audience behaviour and platform best practice.
• Manage daily channel activity, including scheduling and publishing content across LinkedIn, Meta, YouTube and X, with Instagram incorporated where required.
• Coordinate with relevant stakeholders to ensure content is approved, accurately scheduled and published on time.
• Identify opportunities to optimise content for individual platforms and audience behaviours.

Requirements

• Proven experience in B2B community management and social media, ideally within an agency environment.
• Strong understanding of LinkedIn, Meta, YouTube, X and Instagram and the different roles they play within a B2B social ecosystem.
• Experience managing high volumes of community interactions while maintaining quality and consistency.
• Excellent copywriting and editing skills, with a strong instinct for tone of voice.
• Experience developing social content calendars and managing publishing schedules.
• Strong understanding of social governance, moderation and escalation processes.
• Ability to turn strategic frameworks and brand guidelines into practical social activity.
• Experience briefing, reviewing or directing creative work with internal or external production partners.
• Strong stakeholder management and communication skills.
• Highly organised, proactive and comfortable managing multiple priorities.

Preferred

• Experience working with large, global or technology-focused B2B brands.
• Experience managing social communities at scale.
• Experience working with established social playbooks, governance frameworks or brand systems.
• Experience with social listening, publishing and analytics platforms.
• Experience supporting social crisis and reputation management.
• Understanding of paid social and how organic community activity can complement broader campaigns.
• Experience working with external creative, production or media agencies.

Benefits

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)