Community Manager at ModSquad | Florida, NY

Community Manager

Florida, NY (Remote)

Salary Not AvailableMid Level4+ years expPart time

Posted 3 months ago

Job Summary

Own community programs and moderation for client brands, turning engagement into measurable social ROI across platforms while keeping brand voice and safety standards intact.

Plan and run content calendars, scripts, and growth programs across evergreen and campaign initiatives.
Track KPIs and translate data into actionable insights for clients.
Collaborate with clients and teams, handle escalations, and enforce GDPR/PII/Trust & Safety rules in all interactions.

Job Description

Brainstorm, plan, and execute content calendars, engagement scripts, and community growth strategies (both evergreen and campaign-based)
Manage and respond to community members across social platforms using native and third-party tools including Sprout Social, TikTok Studio, and Meta Business Manager
Track and report KPIs; build performance reports that surface trends, insights, and opportunities for the client
Collaborate daily with clients and internal team members — clear, proactive communication is a non-negotiable
Identify and adopt new tools and platforms that improve workflow and client outcomes
Develop and refine community management practices, from content moderation and engagement strategy to social ROI and digital experience improvements
Handle community escalations, crises, or sensitive interactions with professionalism and sound judgment
Apply familiarity with GDPR, HIPAA, PII, and Trust & Safety standards to all client interactions

Self-starter mentality — you manage your own time, follow through on commitments, and don't need hand-holding
Strong problem-solving skills and a sharp editorial eye for copy
Comfortable communicating both wins and challenges with clients and team leads
Confident on video and voice calls with internal and external stakeholders
Active, professional experience across Facebook, Instagram, YouTube, TikTok, Threads, and X
Ability to build and execute community programs, measure performance, and iterate based on data
Highly organized with strong time management — you hit deadlines
Creative copywriting that balances brand professionalism with cultural fluency and platform-native voice
Genuine passion for niche communities and online culture

Bachelor’s degree or equivalent professional experience
Minimum 4 years of hands-on social media or community management experience
Experience managing ambassador, MVP, or influencer programs is a strong plus
Proficiency with third-party moderation and engagement tools, including keyword filtering in Meta and creator care tools in TikTok
Excellent written and verbal communication skills

ModSquad

ModSquad delivers high-quality outsourced CX services at the lowest cost with unmatched speed and agility. We help companies seize opportunities, drive ROI, and mitigate risk across all international markets. We’re the team behind brands you know and love.How do we do it? By tailoring our solutions precisely to your data and goals. You get a curated team of experts combined with the optimal toolset and AI deployed with our hourly on-demand workforce model. No waste. No surprises. Just results. We call it SourceUp: outsourcing done right.

Founded in 2007

Sacramento, California, USA

1.4K employees (201 in marketing)

modsquad.com