Content & Community Lead (Crypto / Web3)
stbl admin
USA (Remote)
In-houseInternshipSenior level
9 hrs ago
Community Manager
Florida, NY (Remote)
Salary Not AvailableMid Level4+ years expPart time
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own community programs and moderation for client brands, turning engagement into measurable social ROI across platforms while keeping brand voice and safety standards intact.
- Plan and run content calendars, scripts, and growth programs across evergreen and campaign initiatives.
- Track KPIs and translate data into actionable insights for clients.
- Collaborate with clients and teams, handle escalations, and enforce GDPR/PII/Trust & Safety rules in all interactions.
Job Description
- Brainstorm, plan, and execute content calendars, engagement scripts, and community growth strategies (both evergreen and campaign-based)
- Manage and respond to community members across social platforms using native and third-party tools including Sprout Social, TikTok Studio, and Meta Business Manager
- Track and report KPIs; build performance reports that surface trends, insights, and opportunities for the client
- Collaborate daily with clients and internal team members — clear, proactive communication is a non-negotiable
- Identify and adopt new tools and platforms that improve workflow and client outcomes
- Develop and refine community management practices, from content moderation and engagement strategy to social ROI and digital experience improvements
- Handle community escalations, crises, or sensitive interactions with professionalism and sound judgment
- Apply familiarity with GDPR, HIPAA, PII, and Trust & Safety standards to all client interactions
- Self-starter mentality — you manage your own time, follow through on commitments, and don't need hand-holding
- Strong problem-solving skills and a sharp editorial eye for copy
- Comfortable communicating both wins and challenges with clients and team leads
- Confident on video and voice calls with internal and external stakeholders
- Active, professional experience across Facebook, Instagram, YouTube, TikTok, Threads, and X
- Ability to build and execute community programs, measure performance, and iterate based on data
- Highly organized with strong time management — you hit deadlines
- Creative copywriting that balances brand professionalism with cultural fluency and platform-native voice
- Genuine passion for niche communities and online culture
- Bachelor’s degree or equivalent professional experience
- Minimum 4 years of hands-on social media or community management experience
- Experience managing ambassador, MVP, or influencer programs is a strong plus
- Proficiency with third-party moderation and engagement tools, including keyword filtering in Meta and creator care tools in TikTok
- Excellent written and verbal communication skills
ModSquad
ModSquad delivers high-quality outsourced CX services at the lowest cost with unmatched speed and agility. We help companies seize opportunities, drive ROI, and mitigate risk across all international markets. We’re the team behind brands you know and love.How do we do it? By tailoring our solutions precisely to your data and goals. You get a curated team of experts combined with the optimal toolset and AI deployed with our hourly on-demand workforce model. No waste. No surprises. Just results. We call it SourceUp: outsourcing done right.
