Responsibilities

• Own the community experience for MasterClass Executive and Certificates cohorts end to end, from onboarding and daily engagement through alumni programming.
• Set the community strategy and create the rituals, programming, and connections that turn each cohort into an engaged network.
• Serve as the daily voice of the community, facilitating conversations, answering questions, connecting learners, and creating a welcoming environment.
• Manage multiple cohorts simultaneously while monitoring engagement, sentiment, and retention and proactively re-engaging learners who may be falling off.
• Build and manage community platforms, channels, playbooks, templates, automations, and AI-enabled workflows that allow the program to scale.
• Identify and support learner leaders, mentors, and alumni advocates who can help strengthen and grow the community.
• Partner closely with Events on weekly live sessions and in-person experiences, driving attendance and keeping engagement going after each event.
• Partner with Product, Marketing, Program, and Support to turn learner feedback and community insights into improvements across the experience.

Requirements

• 6+ years of experience in community management, learner or member experience, customer engagement, or a related field, including direct ownership of a community program.
• Proven experience building and growing an engaged online community, ideally from an early or ambiguous starting point.
• Exceptional written communication and facilitation skills, with the ability to engage a sophisticated professional or executive audience.
• Hands-on experience with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks.
• Strong organizational and project management skills, with the ability to manage multiple cohorts, programs, and community moments simultaneously.
• Comfortable using engagement and retention data to test ideas, identify opportunities, and continuously improve the community experience.
• Curious and adaptable when it comes to emerging technology, including AI-enabled community workflows.
• Willing to travel for in-person experiences and flex working hours around live programming and key cohort milestones. This role is open to applicants based in the following locations: AZ, CA, CT, FL, GA, IL, MA, MI, NH, NJ, NY, NC, OH, PA, TN, TX, UT, WA or Ontario and British Columbia, Canada.

Benefits

• Equity and comprehensive benefits (medical, dental, vision, flexible PTO, and more)