Community Manager

Responsibilities

• Designing and executing engagement initiatives
• Driving participation in in-app book communities
• Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
• Acting as a brand presence in select community spaces
• This positions the role between a Community Coordinator and a Community Growth Manager , with room to grow in scope over time.
• Ideate and execute community initiatives that drive engagement and retention
• Grow in-app communities membership and increase participation in book discussions.
• Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
• Test organic growth initiatives (e.g. reviews drivers, sharing competitions)
• Recruit and activate in-app community super users

Requirements

• 1+ years of experience with customer service or community, and social media
• You are a book lover at heart, with an understanding of bookish communities
• You are an active member of multiple online communities
• Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
• Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team
• Autonomous
• Bring solutions instead of problems
• Data driven
• Quick to action
• A high functioning workaholic