Responsibilities

• Direct marketing and management of all housing rental applications.
• Interview prospective residents and perform required verifications according to the Low-Income Tax Credit Program according to the HUD 4350.3 Occupancy Handbook and HOME program.
• Maintain occupancy and rent revenues.
• Lease apartments by showing prospective residents apartment models and/or available apartments.
• Inform prospective residents of availability of nearby schools, shopping malls, recreational facilities, and public transportation.
• Collect security deposits as required and completes lease paperwork outlining conditions and terms of occupancy.
• Collect all rents including delinquent rents. Maintain uncollected rents below 2-3%.
• Investigate resident complaints and inspect vacated apartments to determine needed repairs or maintenance.
• Direct and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work, or arranges for outside personnel to perform maintenance.
• Resolve resident complaints concerning other residents or visitors.

Requirements

• Treats people with respect and work with integrity and professional ethics, upholding the agency's value and mission. Represents the agency in a positive, professional and ethical manner at all times. This specifically includes abiding by all of the ethical rules outlined in the Employee Handbook.
• Attend scheduled meetings with FRH leadership team and other FRH staff to discuss various items of concern and/or interest of both parties.
• Maintains the utmost confidentiality of all applicant and tenant information.
• Must be a team player and act at all times in a manner that is in the best interest of the FRH.
• Uses a time management system and other organizational tools set up by the FRH to organize tasks and manage time effectively.
• Must have the ability to work independently in a shared work environment.
• Minimal of out-of-town travel is required for occasional training seminars.
• Minimal evening or weekend work time required
• Makes rational and appropriate decisions. Communicates clearly and professionally verbally and in writing.
• Drivers license required

Benefits

• Employer pays 100% premium of medical, dental, vision, short-term and long-term disability, and life insurance.
• Vacation and Sick time.
• 12 Paid Holidays.
• Retirement plan, employer matches up to 10% of retirement contributions.