Community Manager

Responsibilities

• Organic Social Media & Brand Voice
• Channel Ownership: Manage day-to-day operations and publishing across core channels (LinkedIn, X, Facebook, Instagram, Glassdoor).
• Community Engagement: Proactively monitor comments, mentions, and DMs to foster active, brand-aligned conversations with followers and industry peers.
• Customer Experience & Incident Triage
• First-Line Support: Act as the primary point of contact for customer inquiries and complaints on social channels.
• Cross-Functional Escalation: Partner with the Customer Success team to quickly resolve customer issues, and collaborate with the Communications team to triage potential PR risks.
• Platform Optimization & Reputation Management
• Review Moderation: Monitor and engage on peer-review and community platforms like Reddit, TrustRadius, and G2.
• Profile Enrichment: Continually audit and update profiles to keep visual branding, messaging, and our value proposition consistent and cutting-edge.
• Strategy, Growth & Analytics

Requirements

• Experience: 3–5 years in community management or social media marketing, ideally within B2B tech, SaaS, or InsurTech/FinTech.
• Platform Expertise: Hands-on experience managing brand accounts across LinkedIn, X, Facebook, and Instagram, plus familiarity with Reddit, G2, and TrustRadius.
• Communication Skills: Exceptional copywriting and editing skills with the ability to write empathetically and maintain a consistent brand voice.
• Cross-Functional Collaboration: Proven experience partnering with Customer Success or Support teams to smoothly resolve customer issues.
• Tool Proficiency: Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, HubSpot).
• Employer Branding (Plus): Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is highly valued.
• Education & Location: Bachelor’s degree in Marketing, Communications, or a related field; must be based in or willing to commute to our San Francisco office.

Preferred

• Employer Branding (Plus): Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is highly valued.