Responsibilities

• Develop and execute a full Reddit strategy, including SEO and engagement-driven native posting.
• Manage the branded subreddit: maintain the content calendar, create content, and manage posting.
• Drive activations in target subreddits by identifying opportunities and crafting articles for engagement.
• Monitor community threads 5 days per week, providing daily reactive commenting.
• Feedback Synthesis: Identify, categorize, and prioritize user feedback and feature requests from community threads.
• Product Liaison: Relay summarized user insights to internal Product Teams to inform the development cycle.
• Technical Triage: Identify complex user issues and route them to the correct internal SMEs for resolution.
• Active Moderation: Enforce community guidelines to maintain brand safety, reputation, and community health.
• Daily Updates: Execute a consistent rhythm of branded updates and communications.
• Provide comprehensive reporting on engagement, SEO, impressions, and sentiment tracking for product launches.
• Perform LLM citation audits to measure brand visibility in AI-generated responses.

Requirements

Preferred

• Technical Curiosity: Ability to understand product architecture and engage with advanced power users.
• Documentation Skills: Talent for translating complex technical jargon into clear, readable community posts.
• Tracking Tools: Hands-on experience using tools like Jira or GitHub to track bugs and community issues.
• Data Awareness: Comfort using data tools to visualize community trends and support findings.
• Support/DevRel Experience: A background in technical support or developer relations managing high-touch interactions.

Benefits