Responsibilities

• Own the Community Strategy
• - Define what community means for an emerging AI product: who it's for, what members get out of it, and how it grows
• - Build a home for the most engaged users that remains valuable, trusted, and well-run as the community scales
• - Develop ambassador, advocate, and power-user programs that give highly engaged users a meaningful role in the community
• - Make it simple for members to run their own events and meetups through scalable programs and toolkits
• - Partner closely with social, brand, and creative teams to bring what the community is creating to a broader audience
• - Drive adoption in new markets through community-led outreach, adapting the approach as the product expands internationally
• Build the Growth Loop
• - Partner with growth teams on referral and invite mechanics that feel organic to the community
• - Identify creators, advocates, and early adopters producing compelling content and help them continue building

Requirements

• 8+ years of experience across community, social, developer relations, creator programs, product advocacy, or related areas
• Experience supporting at least one consumer technology product at meaningful scale
• Demonstrated experience building an ambassador, advocate, creator, or superuser program from the ground up
• Strong interest in artificial intelligence and how AI products are changing the way people create, communicate, and interact with technology
• Experience building community around an AI, generative AI, emerging technology, or highly technical product is strongly preferred
• Ideally, experience engaging early adopters or technically curious users around rapidly evolving products
• Experience scaling an online community beyond manual moderation through automation, community roles, governance, escalation paths, and scalable processes
• Ability to translate qualitative community feedback and participation data into clear, actionable insights for Product and Engineering
• Strong writing skills and a distinct, authentic voice. You understand internet culture, can read a room, and know how to communicate in a way that feels human rather than corporate
• Comfort operating in an early-stage environment where the product, community, and playbook are still evolving

Preferred

• Direct experience with AI, generative AI, AI-powered consumer products, or emerging technology communities
• Experience launching or managing beta, early-access, or design-partner programs
• Experience working with highly engaged early adopters and translating their feedback into product insights
• Experience building community internationally
• Experience with creator-led or user-generated content ecosystems
• Experience working with a product built around a distinct character, identity, or persona