Responsibilities

• Community development: design and run the programs, channels, and rituals that make the community feel alive
• Engagement: proactive outreach, events, content, and day-to-day presence that turns quiet members into active ones
• Member / customer success: help members get to value, unblock issues, and escalate product/support gaps
• User activation: own the path from first touch to activated member (onboarding flows, nudges, follow-ups)
• Feedback loop: surface patterns from members to product and leadership

Requirements

• Community development experience (youve built or grown a real community, not just posted in one)
• Engagement experience (events, programs, outreach, or similar — with results you can point to)
• Customer success or customer service background (comfortable owning member outcomes and hard conversations)
• User activation experience (you’ve moved people from signup/interest to meaningful first value)
• Comfortable hybrid: energetic and present in-office 3 days/week in Carmel; self-directed the other days

Preferred

• Property management, PM software, or real estate background
• Experience in membership, coworking, marketplace, or B2B SaaS communities
• Light comfort with tools like HubSpot, Slack, and analytics (Mixpanel or similar)