Responsibilities

• Driving Awareness, Attendance, and Advocacy for all CFA Programs and Content
• Managing content creation and overseeing content distribution for all exhibitions, programs, performances, and events
• Driving consistent and significant growth in program attendance and participation, as well as community followership and advocacy
• Actively tracking reach, engagement, journeys, behavior, advocacy, and other key metrics as a closed loop process for ensuring continuous improvement in segmentation, messaging, and related actions
• Audience Experience Management
• Understanding and measuring what makes for great experiences for the organization’s various constituents
• Documenting and recommending policy, process, and system changes to reduce/eliminate experience detractors and/or frictions, while introducing other changes to elevate experiences
• Overseeing implementation of desired changes
• Development Support
• Managing data in the central database (CRM) for interactions with donors, grant-making organizations, foundations, sponsors, and members

Requirements

• Prior experience in event coordination, community engagement, volunteer management, nonprofit operations, or a related field.
• Strong written and verbal communication skills.
• Proficiency with standard office and productivity tools; experience with a CRM is a plus.
• A demonstrated ability to build and maintain positive relationships with a wide range of stakeholders.
• A track record of taking initiative, following through, and delivering results.

Preferred

• CRM experience is a plus.