Responsibilities

• - Develop and continuously improve Bloom Growth's community strategy to increase engagement, retention, and expansion
• - Own the daily health of the community by starting conversations, responding to members, recognizing successes, and encouraging participation
• - Contribute to and execute a recurring content calendar featuring educational resources, discussions, challenges, and member programming
• - Plan and host engaging virtual events including Ask Me Anything (AMA) sessions, workshops, office hours, and member spotlights
• - Improve member onboarding and proactively re-engage inactive members to drive long-term participation
• - Monitor community performance and engagement trends, using data to identify opportunities and improve the member experience
• - Gather customer feedback and partner with Marketing, Product, and Coaching to improve customer experience and product adoption
• - Post written and visual content that reflects the Bloom Growth brand and supports community education and engagement
• - Build trusted relationships with members and continuously test new ideas to increase community impact

Requirements

• - Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience
• - 4+ years of experience managing an online community, membership program, or customer engagement platform
• - Experience with community platforms such as Mighty Networks, Circle, Slack, Discord, or similar
• - Demonstrated ability to create engaging written content and facilitate online discussions
• - Experience planning and facilitating virtual events
• - Strong written and verbal communication skills
• - Ability to effectively collaborate in a fully remote environment
• - Valid driver's license and ability to travel domestically or internationally

Preferred

• - Experience supporting Software as a Service (SaaS), coaching, or founder-focused organizations
• - Familiarity with Bloom, Entrepreneurial Operating System (EOS), Scaling Up, Pinnacle, or similar business operating frameworks
• - Experience analyzing community engagement metrics and making data-driven decisions
• - Basic graphic design skills using Canva or similar software
• - Experience with project management or marketing automation tools

Benefits

• - 100% remote work environment
• - Medical, dental, vision, and life insurance
• - 401(k) with employer match (immediate eligibility)
• - Unlimited PTO
• - Volunteer Time Off
• - Paid parental leave
• - Professional development opportunities
• - Company-paid holidays