Community Manager

Responsibilities

• Design community initiatives to develop connections between members, like prompting member introductions, encouraging participation at events, and other community-wide communications.
• Solve member-related issues to ensure a cohesive community.
• Lead all onboarding and off-boarding of members, and check in with members regularly.
• Support member retention and conduct renewal conversations.
• Be active on the Slack network daily in a creative way.
• Manage mail services.
• Collaborate with building operations and maintenance teams to ensure the highest level of member experience (e.g. ensure the space is “magazine ready”, manage keycard activation, order supplies to make sure we are well stocked).
• Conduct opening and closing processes per the Process + Procedure manual.
• Oversee building maintenance and consult with our in-house design team or building management.
• Event management for the community calendar of social events, business education, and networking, includes, developing and scheduling events, overseeing catering, staffing, and space set up and take down.

Requirements

• 3-5 years’ experience in coworking or hospitality leadership. Commercial real estate experience is a plus
• A proven track record of leading others with empathy towards common goals
• You like helping people. You get a kick out of getting people to those aha! moments.
• You are patient, level-headed, and cool under pressure.
• You pay attention to the details, and stay focused so nothing falls through the cracks.
• You're savvy with tech tools at intermediate to advanced levels (things like Microsoft and Google suite, Slack, Asana, HubSpot, Canva, etc.).
• You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to adapt.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone.
• You can take ownership of important issues, solve problems and lead effectively.
• You leave your ego at the door and pitch in to get sh*t done. You’re up for doing things differently. You’re flexible and open to lending a hand where needed.

Benefits

• Salary and quarterly bonuses.
• 1 week of vacation time after 3 months, 2 weeks of vacation on the 1st & 2nd anniversary, and 3 weeks of vacation time on the 3rd and following anniversaries.
• 11 paid holidays per year.
• 5 days of paid sick time per year
• 2 days of paid volunteer time per year.
• Full suite of healthcare benefits (Including medical, dental, vision, disability and life insurance)
• 401k Retirement Savings Plan
• $1,000 annual stipend for ongoing training, wellness, and education
• Endless freshly brewed coffee/tea.
• Loads of 25N-branded swag.