Responsibilities

• The Community Liaison is responsible for inbound/outbound communication and business development.
• The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings.
• This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.
• Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
• Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
• Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment processes
• Provide education on and facilitate, as requested, benefit enrollment and processes
• Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
• Schedule face-to-face or phone discussions with patients and their caregivers to provide guidance on patient eligibility for all programs

Requirements

• Bachelor’s Degree or 4+ years of B2B sales experience
• 2+ years of health care related industry sales/marketing experience
• Must maintain a valid driver’s license and good driving record
• Knowledge of sales techniques and territory management
• Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
• Excellent interpersonal communication, presentation and customer service skills required
• Proficiency with Microsoft Office, Word, Excel, Outlook
• Ability to travel within assigned territory and attend sales meetings as required
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks

Preferred

• Bachelor’s Degree or 4+ years of B2B sales experience
• 2+ years of health care related industry sales/marketing experience
• Excellent organization, problem solving skills
• Knowledge of sales techniques and territory management
• Excellent interpersonal communication, presentation and customer service skills
• Proficiency with Microsoft Office, Word, Excel, Outlook
• Ability to travel within assigned territory and attend sales meetings as required
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks
• Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified