Community Liaison Marketing & Business Development Medical Group Oakbrook Terrace, IL

Oakbrook Terrace, IL (Remote)

$68K/yr – $96K/yrMid Level2+ years expFull time

Posted 3 weeks ago

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Job Summary

Own regional outreach and education to referral partners, manage patient eligibility and enrollment education, and track performance to meet targets; balance inbound care inquiries with field outreach while aligning with CMS programs and HIPAA compliance.

  • Market analysis and competitive landscape to differentiate HarmonyCares for referral sources
  • Education on mission and enrollment processes to support patients and caregivers
  • CRM-based performance tracking and cross-functional coordination with sales and leadership

Job Description

  • Market analysis and competitive landscape to differentiate HarmonyCares services to external referral partners
  • Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
  • Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
  • Thoroughly understand eligibility and enrollment processes
  • Provide education on and facilitate, as requested, benefit enrollment and processes
  • Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
  • Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
  • For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
  • Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
  • Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
HarmonyCares logo

HarmonyCares

Established in 1993, HarmonyCares, formerly U.S. Medical Management LLC (USMM), offers comprehensive home-based healthcare services. We care for older adults and those with complex medical issues. Our goal is to allow patients to receive the medical care they need in the comfort of their own home.Our care model provides patients with greater convenience, better outcomes and higher satisfaction.HarmonyCares home-based model includes primary care, lab, radiology, palliative care, hospice care and complete health assessments.We currently serve patients and care partners in Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, Missouri, New Jersey, New York, Ohio, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Founded in 1993
Troy, Michigan, USA
792 employees (7 in marketing)