Responsibilities

• Successfully communicate and create community/industry awareness around Discovery at Home’s services for both Medicare Skilled services and Non-Skilled Private Pay services.
• Take inbound calls, follow up on leads and referrals from family members, caregivers, and other sources while helping to guide families with their care needs starting at the initial consultation
• Make the lives of our families and customers better, easier and more successful by assisting in coordination of referrals post hospitalization or rehab admission
• Build relationships with community team members as well as various referral sources while acting with integrity and assuming positive intent
• Focus on excellence and driving outcomes every day with passion and a sense of mission
• Attending weekly meetings within the communities we serve as a representative of Discovery at Home
• Collaborates with home office as well as interdisciplinary team on a daily basis to aide in better services our patients and referral sources.

Requirements

• Clinical license preferred (LPN, PTA, COTA, or similar) but not required
• Previous marketing and sales experience in home health, private duty, outpatient therapy, hospice or related healthcare services preferred
• Proven ability to develop and maintain professional relationships with referral sources and healthcare providers
• Enjoys working with seniors and identifying care needs- advocating for appropriate healthcare services
• Must have knowledge of Medicare and Medicaid programs, eligibility requirements, and general reimbursement guidelines
• Ability to represent the organization professionally in the community and effectively communicate available services to referral partners, patients, families, and community organizations.
• Self-Motivated, organized, and goal orientated, with the ability to work independently and manage multiple referral relationships and community activities.
• Must have a valid driver’s license and reliable transportation.
• Must have a current CPR certification or willing to obtain through the company during orientation
• Excellent verbal, written and relationship building skills.

Benefits

• In addition to a rewarding career and supportive work environment, Discovery at Home offers a comprehensive benefit package.
• All team members are eligible for:
• Competitive salary and hourly rates
• Company paid life insurance
• Employee Assistance Program (EAP)
• Mileage reimbursement
• 401k Savings plan with employer matching contribution
• Flexible scheduling
• Free CEUs
• Full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.