Community Lead

Ashburn, VA (Unknown)

Salary Not AvailableMid LevelPart time

Posted 7 days ago

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Job Summary

Own and scale studio team performance by training and guiding Studio Leads, managing day-to-day studio operations, and driving local marketing and community engagement.

Onboard and train Studio Leads to maintain high performance
Oversee daily studio operations and frontline duties
Drive local marketing and community initiatives to grow the client base

Job Description

Responsibilities

Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the GM when necessary.
Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community
Collaborate with General Manager to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
Periodically review Net Promoter Scores and take action on detractor feedback.