Responsibilities

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
• Design and test concrete mechanics, such as recognition systems, referral programs, and early access tiers, that convert power users into active advocates.
• Mobilize the community at critical moments including product launches, user research initiatives, and marketing pushes.
• Gather rich feedback from community conversations and translate it into actionable product signal for the team.
• Coordinate in-person events and experiences that deepen community bonds.
• Work across time zones with R&D, hardware, and supply-chain teams to ensure community insights flow into the roadmap.
• Make independent calls and define scope as the role evolves in an ambiguous, early-stage environment.

Requirements

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
• Proven ability to design and test mechanics that turn power users into advocates, not just hope it happens organically.
• Experience mobilizing communities for specific campaigns and coordinating across Growth, Marketing, and Product teams.
• Track record converting community feedback into actionable product insights with demonstrated impact on retention or engagement metrics.
• Hands-on experience managing community platforms including moderation, engagement strategy, and feedback collection.
• Comfortable making independent calls and resolving discourse in an undefined, fast-moving environment.
• Experience working across distributed or cross-timezone teams, particularly bridging community and product development.
• Track record coordinating in-person community events or activations.
• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.