Responsibilities

• Serve as the primary point of contact for all participants throughout their lifecycle.
• Deliver timely, thoughtful, and on-brand student support across the custom-branded app (hosted on Circle), email, and community channels.
• Guide the student experience from onboarding through certification and alumni engagement, driving participation and long-term connection.
• Moderate the Field Study community spaces and newsfeed, fostering an engaging online environment for thousands of members.
• Collaborate with the Director of Field Study to execute engagement strategies that boost course completion and satisfaction.
• Build and maintain operational systems, including project trackers, workflows, templates, and standard operating procedures.
• Own Circle administration end-to-end: platform structure, member access, courses, events, content organization, and automations for the somatic education cohorts and future spaces and trainings.
• Coordinate the Field Study content calendar, scheduling course releases, live sessions, teacher communications, and certification milestones for overlapping cohorts.
• Manage student communications and automated email/message journeys across Circle and Klaviyo.
• Maintain accurate student records, enrollment rosters, and program documentation.

Requirements

• 5+ years of experience in customer experience, community management, education, hospitality, or related high-touch relationship roles.
• 2+ years managing complex projects, workstreams, and organizational systems.
• Experience overseeing online communities, educational programs, or high-engagement membership environments.
• Proven success coordinating live programming, workshops, or virtual events.
• Proficiency with digital platforms, CRM systems, email marketing tools, and operational workflows.
• Strong written communication and editing skills for customer-facing messaging.
• Familiarity with Circle, Klaviyo, online education tools, and program development is a plus.
• Highly organized and detail-oriented, with proven ability to manage multiple projects and timelines.
• A warm, empathetic relationship builder with strong judgment and high customer service standards.
• An excellent communicator capable of translating complex information clearly and warmly.

Preferred

• Familiarity with Circle, Klaviyo, online education tools, and program development is a plus.

Benefits

• The Class provides health, dental, and vision benefits.
• Digital Studio access, in studio Class access and wellness perks.
• Opportunities for growth within a mission-driven company.