Responsibilities

• Build and nurture an active community across Discord, X, Reddit, and other emerging platforms where users naturally gather.
• Design and test the concrete mechanics — recognition systems, referral programs, early access tiers — that convert power users into active advocates.
• Mobilize the community at high-impact moments such as product launches, user research initiatives, and marketing campaigns.
• Gather rich community feedback and translate it into actionable product signal for the roadmap.
• Coordinate in-person events and experiences that deepen community bonds.
• Work across time zones with distributed R&D, hardware, and supply-chain teams to keep community insights flowing into product development.
• Define scope and make independent operational decisions — there is no pre-built playbook.

Requirements

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
• Proven ability to design and test community mechanics that turn power users into active advocates — not just hope it happens organically.
• Experience mobilizing communities for specific campaigns or moments and coordinating effectively with Growth, Marketing, and Product teams.
• Hands-on platform management experience across Discord, Reddit, X/Twitter, or similar, including moderation, engagement strategy, and feedback collection.
• comfortable making independent calls, resolving community issues, and operating without existing playbooks or frameworks.
• Track record of converting community feedback into actionable product insights with demonstrated impact on retention or engagement metrics.
• Experience working across distributed or cross-timezone teams, particularly coordinating feedback loops between community and product development.
• Experience coordinating in-person events or activations is a plus.
• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.