Responsibilities

• Grow the Cypress community through targeted outreach, activation campaigns, and partnerships that expand our reach into new audiences across the developer and QA ecosystem.
• Develop and execute programs that deepen engagement across the Cypress ecosystem, meeting community members where they are and expanding their participation over time.
• Own Cypress community programs end-to-end, including the Ambassador and Cy.Pronaut programs: identify and recruit strong candidates, lead onboarding, maintain ongoing communication, and create meaningful opportunities for members to contribute and grow.
• Build and activate community-led content and advocacy initiatives, including blogs, videos, webinars, and user group events, that create genuine value for members and extend Cypress's reach.
• Identify, cultivate, and manage strategic partnerships across the developer and QA ecosystem, including communities, professional networks, conferences, and organizations where our users and potential users are already active.
• Work closely with the Director, Developer & Customer Experience to support and amplify community-led events, and help community members run local and virtual user groups in their markets.
• Act as a bridge between our community and internal teams, surfacing insights, feedback, and emerging trends to product, marketing, and customer success stakeholders.
• Develop relationships across the organization to ensure community voices are heard and members' contributions are recognized and supported.
• Track and analyze engagement data across community programs and initiatives, building the reporting frameworks and metrics — including activation rates, content pipeline contribution, and community-qualified leads — that connect community health to business outcomes and guide strategic decisions.

Requirements

• 3–4 years of community management experience within a developer tools, open source, or technical SaaS context.
• Demonstrated success owning community programs and initiatives, including ambassador or advocate programs, with measurable outcomes.
• Experience building and managing external relationships with communities, partners, or ecosystem organizations beyond internal program management.
• Comfort working cross-functionally with Marketing, Customer Success, and other internal teams.
• Genuine understanding of developer culture and what earns trust in technical and open source spaces.
• Familiarity with community analytics and engagement tools, and comfort using data to guide decisions and report on impact.
• Strong interpersonal skills and a genuine talent for building relationships across a wide range of people and organizations.
• Excellent verbal and written communication skills.

Preferred

• Moderation experience would be ideal, but is not required.