Community Engagement Specialist

Responsibilities

• Identify innovative strategies to engage patients with WellBe services bygaining their agreement to schedule an enrollment visit with a WellBe provider
• Outbound telephonic outreach to educate and engage patients
• Field outreach via home visits for patients that we haven’t successfullyengaged with telephonic outreach
• Use critical thinking skills to create outreach strategies that are designed tomaximize patient awareness and engagement with WellBe.
• Successfully meet and/or exceed engagement monthly targets.
• Daily reporting, documentation and detailed pipeline management to prioritizetelephonic and field-based outreach to patients
• Overcome objections by patients using persuasive conversations and solutionbased discussions
• Follow up with patients to ensure they keep their scheduled initial, enrollmentvisit
• Work in collaboration with our provider relations team to build awareness of thebenefits of WellBe with attributed patients through multiple grassroots activitiesincluding health fairs, presentations at senior buildings, canvassing andactivities in communities with high density of WellBe eligible patients
• Provide exceptional, compassionate patient experiences

Requirements

• High School Diploma/GED required, Bachelor’s Degree preferred
• 2+ years of related experience in sales, direct marketing, communityrelations or customer service capacity. Prior experience in healthcarepreferred.
• Exceptional communication skills and emotional intelligence, with thedesire to help patients live a meaningful life.
• Comfort with ambiguity and ability to proactively structure work andproblem solve independently
• Proven success with time management and territory organizational skills
• Achievement mindset: ability to consistently hit goals.
• Proficient in the use of Microsoft Office Products and/or GoogleDocuments
• Strong written and public communication skills
• Access to a reliable vehicle for daily use. Approved mileage isreimbursable.
• Familiarity with customer relationship management (CRM) systems andEMR applications preferred