Responsibilities

• Work collaboratively with the community and partner organizations to meet customer needs, particularly in the areas relevant to the program emphasis
• Represents the company (when designated by the Project Director) discussions, planning processes, continuous improvement processes, and/or special initiatives
• Facilitate operational and tactical connections with partner organizations (and program staff) relevant to improving or scaling existing resources available to WIOA-enrolled customers, ensuring intentional relationship-building with community and other stakeholders
• Strong business acumen
• Polished presentations skills
• Play a leadership role in communication efforts and initiatives (traditional and social marketing channels) relevant to promoting the regional brand and increasing the impact of outreach, marketing, and customer engagement
• Assist with the coordination of any special events at the American Job Centers (AJC) or in the community relevant to increasing performance outcomes
• Build and improve existing pipelines for customers to American Job Centers
• Enhance community awareness of and engagement with available services and resources
• Maintain accurate and thorough completion of required documentation and reports

Requirements

• Bachelor’s degree in business, marketing, public relations, or community organization or development
• 3+ years of experience in business, marketing, public relations, education, human and/or workforce development services
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Knowledgeable about the local region and relevant partners (preferred)
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, Canva, Google, case management or customer relations software applications
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Preferred

• Master’s or MBA degree
• Knowledgeable about the local region and relevant partners
• Astounding ability to multitask and be proactive

Benefits

• competitive benefits package including healthcare, dental, and personal/vacation time.