Community Engagement Program Manager

Denver, CO (Hybrid)

$78K/yr – $117K/yrFull time

Posted 3 months ago

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Job Description

Role: Community Engagement Program Manager

Why Westerra?

At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on beliefs that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections.

This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals; they are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money, we believe you can do money.

What is the role?

The Community Engagement Program Manager is responsible for designing, managing, and scaling Westerra Credit Union’s community engagement and social impact programs. This role translates the Community Engagement pillar of the External Affairs strategy into high‑impact initiatives that strengthen community trust, elevate the Westerra brand, and support long‑term membership growth through reciprocal partnerships.

What will be expected of me?

Serve as the primary program manager for all community engagement initiatives, including educator programs, grants, scholarships, classroom programs, financial literacy curriculum, adult and youth financial wellness initiatives, volunteer programs, social activations, and donation platforms.
Design, implement, and oversee community engagement programs from concept through execution, including program planning, budgeting, partner coordination, communications, and impact evaluation.
Develop and maintain strong internal and external partnerships, working closely with community organizations, schools, nonprofits, and internal business units to align programming with Westerra’s strategic and business objectives.
Collaborate with the Director of External Affairs on program strategy, translating high‑level goals into scalable, actionable program frameworks and implementation plans.
Establish and maintain program, budget, and partnership tracking systems to measure outcomes, report impact, and inform continuous improvement.
Support and guide day‑to‑day execution of community events and activations, including logistical coordination, content development, data collection, and on‑the‑ground presence as needed.
Review and coach the work of lower‑level professionals within the team.
Other duties as assigned.

Will I have Direct Reports? No

What am I bringing?

Experience/Education:

6+ years of relevant experience in community engagement, social impact, program management, external affairs, nonprofit partnerships, education, or a related field.
Experience managing multi‑program portfolios, external partnerships, and curriculum development preferred.
Experience with program performance measurement and reporting systems, CRM systems, and social impact monitoring and evaluation

Skills and Abilities:

Proficient in Microsoft Office and SharePoint, with strong written communication skills
Excellent interpersonal, verbal, and written communication skills, with the ability to represent the organization professionally to diverse audiences
Demonstrated ability to learn quickly and apply new knowledge effectively on the job
Detail‑oriented with strong organizational, prioritization, and time‑management skills
Maintains a high level of professionalism and confidentiality
Accountable for managing projects and processes independently with limited supervision
Acts autonomously on most decisions; seeks guidance on more complex or high‑impact judgments
Advanced understanding of community engagement or functional area, with a growing understanding of the overall organization and competitive environment
Demonstrated ability to handle problems that are difficult and sometimes complex
Able to influence timelines, expectations, and outcomes; proactively negotiates within the department and with partners
Strong relationship‑building and collaboration skills; effective “bridge builder” across diverse community segments and stakeholders
Demonstrated creative thinking and problem‑solving capabilities
Applies analytical thinking and data‑informed judgment to support decision‑making and program improvement
Demonstrates cultural awareness and respect for differing cultures, identities, backgrounds, and perspectives
Working knowledge of Westerra products and services, or the ability to quickly develop that knowledge to align community engagement efforts with organizational goals
Must have reliable transportation and ability to travel, with availability to work some nights and weekends
A valid Colorado driver’s license and the ability to travel between branch locations in the Denver Metro area and beyond using a dependable personal vehicle and/or Westerra Credit Union fleet vehicles, depending on the role
The ability to comply with Westerra Credit Union’s Motor Vehicle Driver Acknowledgement, operating procedures, and annual driver authorization requirements, including following all applicable driving and safety regulations when driving or traveling on behalf of WCU
The ability to meet driver eligibility standards, including an acceptable Motor Vehicle Record with no Type A violations in the past five years and no more than one Type B violation in the past three years

What is the work environment like, and are there physical requirements for this role?

Dispersed, flexible team environment with a mix of on‑campus and remote work
Works primarily at a desk, with periodic time spent in the community for meetings, events, and programming
Travel: Approximately 20-30% local travel for community meetings, events, and partner engagement
Physical requirements: Ability to attend events, set up materials, and occasionally lift up to 50 lbs

Salary: in addition to the starting annual salary of $78,204- $97,754, this role is also eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results!

What are some of our benefit offerings?

Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes up to 6% match
Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
2% off Auto/RV/Motorcycle Loans
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs

Please note, applications will be accepted until at least May 13, 2026

Westerra Credit Union

Founded in Denver 1934 by eight schoolteachers, Westerra lives into its purpose “We exist to teach one another to prosper” by focusing on meaningful relationships, helping individuals, families and businesses meet their financial goals, and positively impacting lives through financial education. Westerra holds approximately $2-billion in assets and is member-owned. We are implementing new products and adjusting others so that we can effectively meet both the big life events and everyday happenings of our 110,000 members across the Denver metro area. Each individual depositor at Westerra is federally insured by the National Credit Union Administration (NCUA) up to $250,000, and backed by the full faith and credit of the United States government. In the past decade, Westerra has donated millions to the community through sponsorships, donations and grants and, on average, contributes over 1,200 volunteer hours each year to community and school-based programs. Our updated facilities and focus on employee work-life balance provide an excellent environment. We offer employees a comprehensive package including medical, dental, life and vision insurance, paid time off and paid holidays, paid volunteer time, milestone anniversary bonus time off, 401(k) and pension plans, and generous tuition reimbursement.Westerra has been named one of Newsweek's Best Regional Banks and Credit Unions for the second year in a row! This accolade is a testament to our unwavering commitment to serving our community and empowering our members.Click our Jobs section to join Westerra's growing team! Federally Insured by NCUA Equal Housing Opportunity

Founded in 1934

Denver, Colorado, USA

285 employees (9 in marketing)

www.westerracu.com