Responsibilities

• Coordinate resources such as flyers, giveaways, and event supplies to prepare for community events or program activities.
• Participate in community events such as festivals, fairs, and other opportunities to raise awareness of Girl Scouts.
• Facilitate programming that provides opportunities for prospective members to explore and current members to participate in high-quality, progressive experiences incorporating the Girl Scout processes (girl-led, learning by doing, cooperative learning + supportive adult relationships) and delivers our core commitment to girls.
• Guide prospective girl and adult members through the membership decision in person and via phone calls, emails, and other communications. Coordinate placement of girl members into available troop or program opportunities and adult members into open volunteer roles.
• Customer Care responsibilities include: answer incoming calls, emails, and website requests for information; world class customer service to internal and external customers, conduct council retail shop inventory and order processing according to GSUSA and GSKH standards; assist retail customers, handle bank deposits and corresponding record keeping.
• Performs other duties as assigned.

Requirements

• Strong customer service skills
• Ability to take ownership and responsibility for all performance related goals
• Organized and able to manage multiple tasks and projects
• Excellent communication and interpersonal skills – oral and written
• Comfortable leading and speaking to small and large groups of youth and/or adults
• Effectively communicate the value proposition, benefits, and outcomes of Girl Scouts to a variety of stakeholders
• Adept at conflict resolution and problem solving; Demonstrates resilience and composure when encountering disinterest and resistance.
• Technical computer skills including Microsoft Office (Word, Excel, Outlook), Salesforce, social networking and ability to learn council-specific online systems
• Cultural sensitivity
• Fluent in the English language required; Bilingual fluency in Spanish preferred (able it understand, speak, and read/write)

Preferred

• Bilingual fluency in Spanish preferred (able it understand, speak, and read/write)