Community Engagement Associate - SDREN

Responsibilities

• Under the guidance of senior staff, coordinate and support the implementation of customer-facing programs and community outreach, education, and engagement initiatives that increase awareness and participation in Community Power and SDREN programs, offers, rebates and incentives
• Coordinate with internal departments, consultants, contractors, program implementers, local governments and other regional partners to ensure consistent messaging across Community Power programs and SDREN initiatives, frequently communicating program implementation activities by facilitating meetings, tracking action items, documenting meeting notes, and monitoring project timelines and progress
• Serve as a point of contact for community partners, customers, contractors and members of the public by responding to program inquiries, providing technical and program information, and connecting customers with appropriate resources or staff.
• Represent Community Power at events, workshops, resource fairs, public meetings, conferences, neighborhood gatherings and business associations to effectively communicate SDREN benefits to diverse audiences. This may include nights and/or weekends
• Ensure outreach materials remain current, accurate, accessible, culturally appropriate and consistent with SDREN branding
• Coordinate distribution of outreach materials and education to community partners
• Assist with documenting program outcomes through testimonials, partner highlights, event summaries and impact reporting and monitoring
• Support the preparation of reports, presentations, briefing materials and agenda items for executive leadership, Board of Directors, Community Advisory Committee, regulatory filings and other public meetings.
• Develop standard operating procedures for coordinating outreach and seek opportunities for efficiencies and improvements
• Identify partnerships that expand SDREN’s reach into targeted communities throughout San Diego County

Requirements

• Excellent verbal, written, and interpersonal communication skills, with the ability to effectively engage and collaborate with diverse audiences across cultures, backgrounds and languages.
• Strong customer service orientation and commitment to community-centered engagement
• Commitment to diversity, equity, inclusion, and accessibility, with a focus on increasing participation in Community Power programs, including among Communities of Concern
• Sound judgment, professionalism, diplomacy, and discretion in managing sensitive and complex situations
• Ability to build and maintain collaborative relationships with customers, community-based organizations, local businesses, consultants, public agencies, elected officials, and other stakeholders
• Positive, collaborative team player who thrives in diverse work environments and communities
• Strong critical thinking and problem-solving skills, with the ability to navigate ambiguity, identify issues, and develop practical solutions
• Experience tailoring and presenting information to community groups, organizations, and other public audiences
• Experience or interest in implementing programs related to energy efficiency, building decarbonization, demand response, or distributed energy resources.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, customer relationship management (CRM) platforms, and virtual meeting applications

Preferred

• Familiarity with the local San Diego political, social and economic landscape, as well as regional stakeholders
• Demonstrated outreach implementation and/or project management experience as may have been gained with public agencies, environmental organizations and/or outreach organizations
• Proven track record of achieving strong community engagement results
• Written and verbal Spanish proficiency

Benefits

• Insurance : SDCP offers group health benefits, including medical, vision, and dental insurance, for eligible FT employees. Also provided is a $100,000 Life & AD&D policy, STD and LTD coverage that is 100% paid by SDCP.
• Retirement : SDCP offers a 457(b) plan for employee contributions and contributes 10% of eligible compensation to the employee’s Money Purchase Plan.
• Paid Time Off : 11 holidays per year + paid winter holiday (between 12/24-12/31), 160 hours of accrued paid time off per year (increases with time in service), and 96 hours per year of accrued paid sick leave.