Communications & Storytelling Specialist

Responsibilities

• Monitor and triage shared communications inboxes, including info@heirsproperty.org, communications@heirsproperty.org, and other designated channels.
• Review incoming inquiries, identify the nature of each request, and route messages to the appropriate department according to established protocols.
• Provide timely acknowledgment and approved responses to common inquiries.
• Maintain an organized record of inquiries and referrals as needed.
• Identify recurring questions, emerging issues, and communications needs and share relevant trends with the Director of Communications.
• Escalate sensitive, complex, media-related, or reputational inquiries to the Director of Communications.
• Help maintain and improve standard responses, routing protocols, and intake procedures.
• Find, develop, write, and produce authentic stories and content aligned with editorial priorities established by the Director of Communications and Marketing & Communications Manager.
• Identify compelling stories involving landowners, families, staff, volunteers, community partners, and other stakeholders.
• Build trusted relationships with individuals whose experiences can deepen understanding of heirs' property and CHP's work.

Requirements

• Bachelor's degree in communications, Journalism, Marketing, Public Relations, English, or a related field, or an equivalent combination of education and relevant professional experience.
• Demonstrated professional experience in communications, journalism, content development, marketing, public relations, or a related field.
• Excellent writing, editing, proofreading, and verbal communication skills.
• Strong interviewing and interpersonal skills.
• Ability to communicate respectfully and effectively with people from a wide range of backgrounds and experiences.
• Strong organizational skills and attention to detail.
• Ability to manage routine operational responsibilities while simultaneously advancing longer-term creative projects.
• Sound judgment and discretion when handling public inquiries and potentially sensitive information.
• Ability to manage multiple assignments and deadlines.
• Proficiency with Microsoft 365, Canva, and common digital communications platforms.

Preferred

• Experience developing feature stories, profiles, human-interest content, or similar narrative communications.
• Experience working in nonprofit, journalism, advocacy, community development, conservation, legal services, or another mission-driven environment.
• Familiarity with WordPress or another content management system.
• Experience managing organizational social media content.
• Basic photography and short-form video experience.
• Basic experience with Adobe Creative Cloud or similar editing tools.
• Experience working directly with community members, clients, or other public-facing audiences.